I contacted Balance Point for a second opinion. I was amazed at the time taken and attention to detail Matt took in testing, explaining the process, and even going beyond the call of duty to find out what was wrong, when another provider had said our air conditioning system was fine--which I knew not to be the case based on its performance. The cost for the value I received was so reasonable that it surprised me. Even the initial phone call to schedule was pleasant, and the appointment was not far out. Matt was timely--in fact, ahead of schedule, without requiring a long wait. He was professional, extremely experienced and knowledgeable, genuinely cared about solving our problem, and left our home neat and clean, just as he found it. Balance Point is now definitely my go-to.
Pleased to leave an update to my original review:
Jordan came out today for maintenance and was very thorough, detailed, and professional. He identified and addressed not only things that would be part of a regular checkup, but also things that would help our system longterm. He also shared tips on operating the units to maximize comfort while taking care of the systems. He took his time to make sure all was done in excellence and all my questions were answered. I am happy to continue doing business with Balance Point.
