Membership Matters

Balance Point was recommended by a neighbor and I was not disappointed. Ryan did a great job and pointed out features of my system I was not aware of. I will be a repeat customer.

Ryan was helpful personable detailed explain things well was engaging. Did a great job. Thanks, Ryan.

Very kind. Very through. Answered all questions and explained the issue we had from previous installer. Have never been so pleased with a company before

Anthony and Kylie came to our house to install a new heat pump and furnace. They were compleat professionals. They were courteous and patient, explaining the process and explaining the new setup in an understandable manner. We wouldn’t hesitate to have them do work for us.

Good to work with. Very professional and thorough. Ryan is an excellent tech.Update: Had a couple of plumbing issues which were handled quickly and professionally by Cody. I have had really good experiences with the HVAC team and Plumbing. I trust them and highly recommend!

Did business with them and was pleased with the work that was done and the people were so neat and easy to get along with ... I'm saying if you need help reach out to them👍

The Balance Point team was a pleasure to work with. Good preliminary meeting with Nick, good office communication with Karen, & smooth installation days thanks to the skills & respectful care of Steele & Kyle.

Ryan Bigler was prompt, explained his procedures so that I could understand them, and did a thorough repair on our aging AC system without pressuring us to upgrade. I was very satisfied with his service, expertise and his friendly manner. I would highly recommend Ryan and Balance Point in the future.

We had two units and a house fan added to our home with no AC about last month that have been great so far. Nick was our PM and helped decide best placement for our current and future needs. Steele led install and both were great to work with. Everything went on schedule and install looks neat along the house. With the weather we're having we are so glad we installed these when we did and definitely would add more with Balance Point in the future!

Due to the age of my cooling/heating system, I had a completely new HVAC system installed, furnace and air conditioner with heat pump. Nick, the project manager, was my first Balance Point contact, and he was excellent. He explained in detail how the system works, provided a video demonstration and the levels of systems available with pricing. Steele, Ryan, Anthony, and Brock were efficient, friendly, knowledgeable, and professional. They explained everything as they worked and provided updates frequently, which I really appreciated. We are now enjoying a clean, quiet, and comfortable home thanks to their expertise. The whole team at Balance Point is great to work with from point of contact to installation. If you need, or are thinking of replacing, your furnace and/or air conditioner, I highly recommend Balance Point Heating and Cooling.

Very professional and efficient and friendly and personable On our installation of a new hot water heater and gas furnace. Steele, Anthony and Ryan are the cream of the crop at Balance Point!

Balance point took care of us. They got us on the schedule quickly, arrived on time and our technician, Ryan Bigler, did impeccable work. They’re a trustworthy company.

Ryan was friendly, efficient, and prompt.

Tom & Josh (Ryan too) are so easy to work with and have provided excellent service over the past year. Thank you, Team.

Timely work, great service, solved issues and were very prompt.

Nick Mott was awesome. Very professional and personable. The lengths he went to properly size my unit gave me the reassurance I needed. My unit hasn’t been working properly the past three years and just sick of it Walked me through his process and also liked he told me about the history of the company. Highly recommend Nick!

We are very happy with our service plan through Balance Point. John, our technician, was friendly and helpful. I would highly recommend their services.

Great job and very friendly

Very responsive and helpful. Highly recommend.

I strongly recommend Balance Point HVAC. I have been a Balance Point customer for many years. They were recommended to me over ten years ago by a plumber at Master Mechanical I met at a yoga class. For years they kept my old boiler going when other companies wouldn’t. I appreciate that.Recently, David and Ryan checked on the boiler and we decided that it wasn’t worth repairing anymore. It lasted fifty three years. Nick their salesman came out and came up with a plan for mini splits instead of another boiler. He is an expert on these things and very thorough. He’s also a very nice hardworking guy. He answered my questions and came up with the best option. He patiently let me hem and haw about such a large investment. He also helped me arrange the financing and talked to the HOA. They have never answered my calls. Once I decided to pull the trigger and squared away the money, a date was quickly set and Anthony and a different Ryan came out and worked for four days on the project. It was much more involved than I had imagined. They are very nice hard working guys. Anthony was very knowledgeable and willing to answer all my questions. They also did an exterior vented range hood for me. It was a tricky job and it turned out well. So, I was very happy with them. The electrician, Eric, put a line from the fuse box through the ceiling to the outside. He did excellent work and was neat. I did the painting to match on the exterior.A week or so later I had some questions about a sound I heard late in the night. The first Ryan checked it out and explained it. He also noticed that my toilet tank was loose and told me how to fix it. I took care of it successfully.When I call Balance Point, a person, usually Larry, answers and is friendly and polite. I really appreciate getting a person instead of an automated system. Karen in the office helped me with paperwork and financing. She was very helpful and nice.As for the system itself, I got the best Mitsubishi hyper heats that money can buy. I’ve been using them for some heat. It’s been mild recently. They worked during the cold snap. My room which was always cold before was comfortable. I’m excited about being comfortable when the weather gets really hot. In the past, my place has been miserably hot in the summer.I don’t have any direct experience heating with the mini splits when it’s extremely cold but Excel took my meter, so I’m committed. Maybe I’ll write an update next spring.So, in a nutshell, Balance Point does good work and they are good folks. I didn’t even get a second opinion. That may not be for everyone, but I knew that I was going to go with them even if they weren’t the cheapest. I strongly recommend them. ❤️

John did a great job and as always I am pleased with the service and support from Balance Point. Thanks again.

Ryan was very helpful, professional, and courteous during my AC start up! I highly recommend Balance Point Heating and Air!

Dave was excellent! He arrived on time, explained everything, gave me an estimate, and was incredibly kind. House repairs are never fun, but this was a very positive experience

Great experience, very thorough and helpful!

Great job installing a hybrid heat pump and gas furnace with new ductwork replacing ancient baseboard heat. Excellent. Thanks for help designing and installing it!

This is a company you can trust!

Anthony and Ryan are top notch! They went above and beyond my expectations to do a great installation of both the furnace and heat pump. Thank you!!!

Our water heater went out, ya all got here to take. Look, we have hot water now, We have recommended BP to our community, I know you went to one of my neighbors, she also recommended ya all!Thank you for the fantastic service!

As a Balance Point customer with a yearly HVAC maintenance service contract, I signed up to participate in BP’s new plumbing service inspection and maintenance program. Cody Johnson arrived and spent nearly an hour completing the water heater check and our total home plumbing inspection. Without doubt, Cody addressed each of our concerns and made a number of wise suggestions that will likely save us time and money down the road. Four words that we feel best describe Cody: knowledgeable, skilled, articulate, and committed. I asked his advice regarding a continually circulating hot water pump system. He said he would e-mail me two specific products that he would recommend. I received his e-mail within the hour he left our home!With all of our HVAC and plumbing needs, we are in good hands with Balance Point’s quality service. Mr Johnston

Always a pleasure to have Balance Point come for preventative maintenance. Always top notch professional service and attention to detail.

I had been having a consistent problem for the last few months with my thermostat. John was the first one to correctly diagnose and get the necessary part installed. It’s working beautifully now.Also Balance Point has recently added plumbing to their services. Cody was here a couple weeks ago to check everything. He was very helpful and efficient, and I’m glad this service is available.

Balance Point did a terrific job with our HVAC replacement project. Nick was extremely knowledgeable and worked with us to find the most applicable options and discuss them with us. Kevin and Steele did an excellent job on the installation and communicating with us. Everything was organized efficiently from planning to installation. Overall, we had an extremely positive experience working with them.

Service techs were on time and did an admirable job

I had a fantastic experience today with Balance Point's new PLUMBING service!! Cody and Josh were excellent... extremely friendly, polite, skilled, efficient and made sure I understood everything before proceeding with repairs. It is a great feeling to know of such high quality and trustable heating, cooling AND plumbing services. I will will always call them and tell anyone who asks that Balance Point is outstanding!!

We had Balance Point install a heat pump/mini split system for us. They did an excellent job from start to finish and we are really happy with it so far. We have a rather funky custom home that presented some challenges, but Nick outlined a good plan that made sense and the installers, Anthony and Ryan, carried it out expertly. Thanks a lot to Balance Point!

First off I must say that as a homeowner, and Building Contractor for over 3o years, I have worked with many Subcontractors and I am extremely demanding regarding services provided.Saying that, I am pleased to say that Balance Point Heating & Air Conditioning deserves 6 Stars!!!This project consisted of the following;1. Removal of 51 year old American Standard Boiler and associated components, removal of standard water heater.2. Installation of Navien wall mounted combination Boiler (providing baseboard heat and domestic hot water)3. Installation of a Mitsubishi Hyper Heat Pump and one wall mounted, and one recessed ceiling indoor units.4. Installation of a Stealth Pro whole house fan.Enough about the components, now for the process;A. We met originally with Nick who is on the design end of things. We discussed the various options with Nick who did a thorough job of reviewing our spaces and the existing equipment. He provided us with a design and an estimate of the costs. He is extremely thorough, courteous and provided guidance throughout the project for the field installers and us.B. The two Technicians who did the install went beyond the call of duty in terms of promptness, protection of the property, and because of the complexity of the project worked with our permission to 7:00 pm some evenings to get the project completed as soon as possible.C. It is clear to my wife, and I that Balance Point takes extreme pride in their people and the work that they do. It is obvious that they are highly trained.I am including two pictures, one of the system before and after.Again I can't say enough good things about Balance Point.Mike Backlund and Jan Wilkie

Balance point helped us to move from an aging, oversized A/C system to a more appropriately sized air source heat pump (with a more efficient furnace for adjunct heat). Nick did a great job assessing our existing duct structure and capacity to size the new system to our house. His knowledgeable help to balance all of the options was invaluable.When the time came to install the new system, Kevin and Steel took great care to remove the old system and install the furnace and heat pump. Their craftsmanship was excellent, and their explanation of the functionality of the new thermostat and system settings were great!The new system works very nicely and is much quieter than the original system that came with the house (both mechanical noise and reduction of turbulent airflow in the ducts). I haven't had a chance to test the cooling capability yet, but I look forward to doing that. Working with the Balance Point team has been a great experience, and I felt well supported.

So far we're delighted with the performance of our heat pump. The installation was prompt and efficient. Anthony, and Ryan were delightful to work with. We were impressed by their hard work and long hours despite the cold. Nick made our options clear and arrived within an hour of our first call. Many thanks.

Dave and Nick are professional, knowledgeable, and are great to work with.The installers are careful of their surroundings, covering, and protecting furniture and floors. Making sure we are comfortable with equipment locations in wall and ceilng.

Great service, on time, reasonably priced, wore shoe covers to keep floor clean

I choose Balance Point because I have a Lennox furnace and a/c, was having an odd problem which may or may not have been a furnace issue, and being a premier lennox dealer they work on them a lot. I was not disappointed. The techs knew their stuff, listened to me, did a very thorough check and made a few minor adjustments and patiently walked me through everything and answered all of my questions. In the end, they helped me to confidently rule out the furnace as the source of my issue which is what I needed. They didn't try to up-sell me on anything and were very transparent on pricing. I'll certainly use them in the future.

Nick did a great job analyzing my current needs and providing extensive information to make the best decision for a new furnace and air conditioner. Anthony and Ryan were very respectful of the property and had great ideas for making everything more efficient. Additionally, when I had a number of questions, they were able to answer them and walk through different details to explain things more clearly. I would highly recommend their services without reservation.

Prompt service and helpful suggestions for how to prevent future incidentsJohn was courteous and careful in his handling of our service request

Balance Point was recommended to us by our realtor for a new furnace and AC. What a pleasure to work with a company that assesses your specific needs, communicates clearly, and completes work with high standards of professionalism. Thanks to everyone at Balance Point for taking good care of the Howley house!!

Dave was great. We called him day of an and he showed up and stayed late until the job was done. Highly recommend!