Luke was just great. He was doing a maintenance check on my furnace and was also checking the venting on my attic fan. Poor man had to remove a shelf and rod from the closet to get into the attic. It was very HOT for September, but he did it twice. He even laughed at my jokes and let me vacuum the insulation off his clothes, shoes, and even his hair. He was a real trooper and Balance Point is lucky to have him representing them.