Reviews

Great service, on time and very precise. Dylan made sure units were functioning properly and filters clean. He made sure to keep me informed on what he was checking. I’m very happy with the service and Dylan’s competency. I will continue to use Balance Point in the future.

Dave was, courteous, professional and knowledgeable. He did a good job answering my questions on the thermostat, as I always forget. Good service. Will request Dave on our next planned heating/furnace maintenance.

I signed up for their maintenance plan after purchasing a new home. Our technician, Dillon was friendly and knowledgeable. He was able to fine tune the pressure in our system as it had been turned up way too high. I was very pleased with their service and am glad I signed up to have my HVAC system maintained by them.

Sean was very informative and I could easily sense his familiarity with the system and what was needed. His confidence and knowledge insured me of his abilities and allowed me to make a well informed decision. Lindsay that set up our appointment was also incredibly helpful. I have trust in the information provided.

The response from Balance Point was excellent. Communication across the project was right on target and made our installation easy and painless. Highly recommended.

Matt Teetzel has been out before and once again he was prompt, knowledgeable, and on time, very friendly, no pressure on services. I will request him next time. Thanks Matt!

Sean was great! Really appreciated all of his advice and thoroughness.

Matthew, our service technician, did a great job. He spent several hours servicing our two HVAC systems. He thoroughly cleaned both systems inside and outside. Matthew finished with a review of his findings. He is a five star.

Matt checked the newly installed HVAC system to make sure it was working correctly. He did a very thorough job and went over the details with me. He answered my questions about the features of the thermostat controls and demonstrated how to use them. He helped me understand the settings and now I feel confident that I can use them correctly.

I used Balance Point for the first time to install a new, 75-gallon water heater. The experience was first class all the way. Not only was the installation team of Brenner and Katy courteous, friendly, efficient, and professional, their workmanship was top notch. I found both Brenner and Katy to be diligent, forthright, and honest. They answered all my questions satisfactorily while explaining the costs versus benefits where appropriate. To say that I would not hesitate to use them again is a gross understatement.

Stand maintenence

Sean was very knowledgeable and answered all our questions. He was very thorough in his cleaning the A/C and filter. He definitely gets a 5 star rating from us.

Finding the best “Balance” is always great!! The Bakance point duo ( Brenner & Jessie?) that came out to our facility were great! There was an issue that they were knowledgeable enough to recognize what it was while honest enough to say that they could try different solutions, but I would not likely see the results I need and recommend a more specialized company to resolve the problem. I have previously had great service with Balance Point but this is just another reason to continue to use them!

Great timely Repair thanks for getting out so quick. I did not sign up for your membership, but I will use your for services in the future

Consistent excellent customer service. I trust both the knowledge and the integrity of Balance Point technicians. Dave was thorough, efficient, and pleasant!

Dave was pleasant and friendly. He clearly knew what he was doing. When I next need service, I hope they send Dave.

Matt has been to our home several times to for maintenance checks on our HVAC system. Each time he has provided good information to us. We like the continuity of having the same person come as much as possible. Very happy.

There was a quick arrival time with friendly, informative service.

Update May '26: Five star emergency service! We discovered a leak under our sink one evening. I reached out to Balance Point that night and journeyman plumber Brenner showed up first thing the next morning to troubleshoot and fix the leak before noon. Saved our bathroom floors from any damage. I continue to highly recommend Balance Point! Update 11/12/25 : Jeremiah inspected our plumbing as part of your service plan and did a thorough job explain his findings. I appreciate his friendly, direct explanations. I still highly recommend Balance Point for all our HVAC and plumbing needs! Great service, highly recommend! Balance Point is easy to schedule and the technician Matt was courteous, knowledgeable, and fixed our AC the same day. Very upfront about pricing, low pressure attitude about their service programs. We will be using them again!

Ian did an outstanding job checking the A/C unit.

Brenner did a great job!

Jeremiah Sánchez has done the best service we’ve ever had on our water heater. Thank you for pointing out the little things that need to be done on our home. We appreciate it. We would like no other plumber than Jeremiah.

Sean was very professional and thorough, explaining everything in a way I could understand. I have used Balance Point for many years and always had a good experience.

Luke was friendly and informative while working in my home. He let me know at the outset what he would be doing and what the price would be.

This company is the BEST! They really do a great job and stand behind their work. I highly recommend them for great work and great service!

The service at Balance Point heating was stellar as usual. They were quick to respond to our outreach and repair the issue. Nick was an especially great communicator and service provider! Balance Point installed our mini splits and responded quickly to a warranty service call.

Great experience. Quick response, determination of issue and resolution.

Nick was very professional and thorough!!!

The technician, Matt, did thorough inspections and maintenance of the AC and furnace. He explained everything clearly before I was charged for anything and answered whatever questions I had. Thanks!

Sean was thorough and explained my options well for an aging AC.

Ian was very thorough and complete in his ac maintenance work of our AC unit.

Matt and Brenner were fantastic. They were very thorough in their inspections of our plumbing and A/C system. They gave us peace of mind in knowing everything is working as it should. Highly recommend Balance Point.

Luke is great! I've had the pleasure of working with him a few times for maintenance needs at my home. He is super kind and also pragmatic about his recommendations.

Matt T completed our annual service on our HVAC system today and was professional in all aspects. He not only completed the task, but was willing to answer a few questions and discuss some potential upgrades. We appreciate his knowledge and thoroughness.

Jessie did a great job hear on time went about his job professionally

Sean Bernard installed a UV light and oxidizer bulb. He made the installation look so neat and professional. He is friendly and efficient.

Dave came out and performed the most detailed inspection of my 31 year old system ever. Used about seven analyzers! Very friendly knowledgeable and forthcoming with zero sales pitch for new system. Just took care of me! I think they’re a great outfit!

On time, professional inspection and friendly.

We have had Balance Point service our HVAC system for about 5 years and their service tech’s are very knowledgeable and courteous. The company has always been fair and the advice for maintenance and replacement is very valuable. Always an excellent experience!

Yesterday we had a great experience with Luke Allen, who came to inspect our 1-yr old furnace and heat pump. Luke was very straightforward and completely knowledgable about our system, explaining its functionality and operation with clear language. He's very personable and friendly on top of that! Balance Point really hires great people to install and maintain HVAC systems, as well as represent the company values you hold. Thanks again, Walter P

We just finished a very thorough plumbing inspection and review with Brenner. WOW, he is so knowledgeable and detailed, but calm and easy to understand. He has great customer focus and gave me the no-BS truth about some of our potential plumbing issues. Thank you, Brenner and keep up the good work! Walt

Professional, on time, handled the problem efficiantly

Did a great job, 👏. Matt and Brenner.

Sean (technician) was very professional, friendly, and thorough. He described the issue clearly

Ian went above and beyond in his service. He was here for AC readiness checkup. We had an issue with our steam humidifier which he addressed. He showed us pictures if our AC coils which will need attention in the future (hopefully!) and what to expect if a problem does occur, which we greatly appreciated. Outstanding service!

I recently had Matt Bell with Balance Point Heating and Cooling in Fort Collins install an Air Ranger along with a Solace Air UV air cleaning system in my home, and the results have been impressive. Since the installation, we’ve noticed a clear reduction in dust throughout the house, which has made a big difference in overall air quality. Matt was professional, knowledgeable, and easy to work with from start to finish. He took the time to explain the system and made sure everything was set up properly. I’ll definitely be recommending Matt and Balance Point Heating and Cooling to anyone looking to improve their home’s air quality.

As a retired female and homeowner, I've been taken advantage of numerous times by service professionals for thousands of dollars. I'm so happy to give a review for Balance Heating, Cooling, and Plumbing. I was refreshingly pleased with their honesty, and their services. Very prompt, on time, friendly, professional, and knowledgeable. And best of all...affordable! Thank you so much, Luke and Larry!

Brenner installed a new water heater for us and he did an excellent job and made sure everything worked properly. He went above and beyond for us!

Luke did a great job servicing our A/C today! He shared all the steps he went through to check that everything was in good condition and gave me a heads up on what might need to be done in the future.

Matt Bell was recently our service tech for our MiniSplits cooling system. We have it checked and cleaned yearly. Matt did a great job making sure they were working properly, cleaning the filters and making sure our remotes were set correctly. He was very professional, knowledgeable and friendly. He was also very patient with our 3 Rescue Dogs who barked constantly. He answered all of my questions about settings for vanes to give us better overall cooling…Great Service and Great Technician!!! Thanks Matt and Thanks for the technical advice Lindsey!

Outstanding service! Matt Teetzel was incredibly thorough and professional from start to finish. He took the time to inspect everything carefully, explained each step clearly, and delivered top-quality work that has my air conditioning system running better than ever. I highly recommend Matt with Balance Point.

Luke was very friendly.

Dave is awesome! He came out yesterday and helped us when we were in pinch. He is so knowledgeable and helpful. He fixed the problem in no time and gave us a ton of useful information. We love this company and highly recommend them and Dave is a gem of a technician too. 😁

While experiencing an issue with a Reach-In Cooler, we called Balance Point and requested Matt Bell specifically (and for good reason). Matt B. came and addressed the situation and helped by giving a very thorough diagnosis and explanation of what what going wrong with the equipment which in turn , helped to solve the problem . Very satisfied and will definitely be turning to him and Balance Point for assistance in the future if and when needed. 5 stars.

Balance Point replaced our furnace, humidifier, thermostat, and AC. The installation crew, Mason and Kobe, were outstanding. They showed up on time at 9:00am and did not stop working until they were finished at 4:00pm. They both were polite, pleasant, and took the time to explain to me what they were doing and why. But most of all, their work was neat and organized which indicated to me they knew what they were doing. Time will tell if the Daiken products we selected were a good choice. But for now, Balance Point has provided good service, what looks to be a fair price, and a great installation team. So far, so good!

Tyrell got everything sorted out fast. Great attitude. Good guy to work with.

Balance Point installed our heat pump, furnace, air conditioning, and tankless water heater 3 years ago. We use their annual heating, AC, and plumbing services. Today, we had Cody come out for our annual plumbing servicing. Cody is professional, personable, and thorough. He inspected and flushed, and adjusted our systems to assure we will be set for the next year.

We recently had Balance Point replace our 37 year old ac system with a Heat Pump. We were very happy with the quality of their work and specifically their attention to detail. They were easy to coordinate with and after the install walked us through the use and preventative maintenance schedule of the system. Jacob, Mason, Santana and Jesse all did a great job. Thanks!

Our furnace service from Matt T. was a complete day-maker. He was courteous, clean, and 100% competent in addressing our concerns and making things right with our home's unit. He left detailed notes for us and made sure we understood next steps. Thank you so much!

Tyrell is absolutely the man for the job , he killed it highly recommend a he’s a surgeon with the tools and the knowledge to complete any task at hand thank you again. Recommend them for any Fort Collins service.!

Tyrell did a great job maintaining our furnaces and explaining his work and findings. Consistently trust Balance Point for reliable and fair service.

Matt from Balance Point continues to provide exceptional service. He has identified problems that other companies missed or dismissed, as well as recommended solutions that have made a difference in our systems’ efficiency and comfort. He is very detailed, thorough, and professional.

He was very helpful in the understanding part of all this very knowledgeable and friendly

Dave Crownover and Luke did an amazing job repairing a leak in our heat pump mini split system. This was no easy fix as the original installing contractor had the connection behind drywall. Dave and Luke were prompt, friendly, professional and answered all my questions. I was charged exactly what my estimate was and am enjoying my mini split system with confidence. This is some of the best service I've had in years. Balance Point will be my first call from now on.

Dave C. communicated well about arrival time, tuned it, and cleaned it well afterwards. Appreciated his overall knowledge and recommendations for further outlook on our system. Would have him and the company come again.

Our Carrier two stage heating unit was not cycling correct. Tyrell came out to service and he was very polite, personable, professional and took his time in doing the job right! He also took the time to clean the unit for us and explain how the issue was corrected. Would highly recommend him and Balance Point Heating, Cooling & Plumbing!

Matt was great. Got everything cleaned up in our furnace

Matt is beyond amazing! They truly mean 24/7 and helped us in the middle of the night when our heat went out in winter after we had brought our premie newborn home. He communicated well, and is a true expert. He identified the problem and fixed it flawlessly. Plus, he gave us helpful tips and info for the future. Thank you so much Matt, we super appreciate it. Highly recommend!

Jeremiah was very polite and professional. He answered my questions and was very knowledgeable about plumbing and shared several tips for homeowners.

Nick S. installed our whole house steam humidifier and also replaced our HVAC filter cabinet. I was impressed by his professionalism and technical knowledge when I met him for an estimate. He didn't strike me as a salesman, but as a technical professional. Coupled with his competitive quote, it was easy choice amongst 4 HVAC companies to have Nick S. at Balance Point do the work. I was impressed by his commitment to getting the job done right, which led to quite a long day for him. I would highly recommend Balance Point and asking for Nick S.!

I had an excellent experience with Balance Point Heating and Air from the initial purchase to the installation and inspection. Nick explained my options clearly and helped me choose the right system for my house and budget. Anthony, Kevin and Ryan were friendly and professional installers and did such a great job that the city inspector even commented on the quality of their work.

Good service and knowledgeable

Luke came over to certify my new heat pump and furnace and noticed a couple things that needed attention and quickly fixed them. He was very knowledgeable and explained the process in laymen’s terms. Great job Luke! Thank you.

5 stars absolutely. Tech was awesome.

Recently had our furnace stop working. They came out promptly to diagnose the issue. Gave us all our options and ultimately our 22 old furnace/ac needed replaced. From Courtney in sales to Mason in install - everyone was so helpful and knowledgeable.

Update for Balance Point Heating, Cooling and Plumbing. ANOTHER GREAT BIG SHOUT-OUT TO BALANCE POINT HEATING in Loveland. Since my last furnace was installed 9 years ago (it was a Goodman) I have been upset. Plenty of repair bills with various companies and it still never seemed to work correctly. Then I called Balance Point. (I still had Eric's card, please see below) Nick came out and listened to my series of problems like no heat in my sunroom and how the temp in the house varied all the time. I had explained this to other companies but was dismissed. Nick was patient and listened. He gave me options and I chose one. Within a week I had a new Lennox furnace. Now I have heat in my entire home. It is comfortable. I had spoken to Bill and Jesse over the phone and they were just as polite and caring as Nick was. Three people came out to install everything and fix problems. Santana was so good at his job that I asked him how long he had been working at it. He told me 7 years. Ethan and Dominguez were also onsite doing the work and were polite, friendly, and efficient. Everyone was always smiling and made me feel respected. Experience was obvious. They repaired all my problems that included many venting issues. They had finished and then realized my water pump was not working. They waited for one to be delivered and then installed it-no charge. WOW! I can’t say enough how much I appreciate their kindness and their efficiency in repairing all issues. For certain, Balance Point is who I will go with from now on. Thank you to all! My first experiene with Balance Point was with Eric Johnson with Balance Point Heating, Cooling, and Plumbing 4 months ago. After checking the old thermostat to see if it could be repaired or reprogrammed, he installed a new thermostat quickly and efficiently. He had the perfect product with him that is not complicated, something I really appreciated. He listened to what I wanted and even repaired a small existing problem on my furnace. He is good humored, professional, and respectful. He gave me his card and I will keep it for future reference as he is the one to call for me going forward. Thank you Eric.

Matt came to our home for a heating system inspection earlier this week. He was patient, professional, and provided thorough explanations to all of my questions. It was evident that he was very experienced! We look forward to reviewing his notes and having him back for some strategic services in the new year. We recently joined the Balance Point maintenance program and have been very happy with the investment!

Matt serviced my heat pump and furnace and was helpful and responsive to questions. He fixed the humidifier and helped with setting the schedule on the thermostat! Excellent service! Thank you.

I have become a big fan of Balance Point over the years they’ve taken care of my HVAC needs, and an even bigger fan of David, his work and his personality. He is a consummate professional and provides clear concise responses to any questions I have. Balance Point and David were recommended to me by a friend and I have never looked back…it’s been a positive experience since day 1 and I have not hesitated to endorse both to all who have asked.

Matt T was very dedicated to fixing our heating problem. He worked for 8 hours fixing our complicated furnace issue. All technicians should be as conscientious and honest. as Matt. Great working with him. Thanks Matt.

Jeremiah came to repair a tricky leak in our pex tubing. Not only did he expertly repair the leak, he also diagnosed and repaired a poorly installed hot water element for a reasonable price. He was thorough, courteous and exceeded our expectations.

Great work

I had used the same Fort Collins HVAC company for decades and it was purchased by Balance Point recently. That transition surprised me because they have done even better than the business that I was very happy with for many years. The recent service from Matt demonstrated how intentional this business is about assuring problems are fixed when the need is there. Super!

Great customer service from Matt. He serviced my furnace for its yearly maintenance two weeks ago and replaced a filter in my humidifier today.

WOW! Great Service all the way around. Our furnace wouldn't kick on, they got to us the same day. Dave C. was our service tech and did a fantastic job. I would definitely refer this company to anyone I know.

Wow! That's all I can say is wow. Santana did an amazing job on our install and he was able to answer all of our questions. He was so considerate when it came to operating in our home and worked very quickly.

Dave went above and beyond and was really nice and respectful.we bought a new boiler,He's your go to guy for that and balance is your go to place,We couldn't be happier,amazing customer service all around.

I cannot recommend these guys enough! I had an issue with my gas furnace leaking and after a bad experience with another company I called Balance Point and they were able to fit me in same day after hours. Matt was very professional and took the time to make sure everything was working fine and safe while also explaining everything he was doing. He didn't try and sell me things I didn't need (unlike the other company). I will be calling these guys in the future for any HVAC work I need in the future.

Matthew came to my home to inspect my furnace. He was very professional and very pleasant. We chatted about mutual interests. I believe he did a good, thorough job on the furnace. I enjoyed his visit and hope he's the tech that comes for the Spring inspection

Matt was thorough and timely in his inspection of my furnace.

Anthony, Julio, and Shane were the consummate professionals for our installation. They informed us of their arrival time, had the necessary equipment for the job, and were incredibly thorough and detailed in their measuring, cutting, fastening, and installing of our Mitsubishi Heat Pump. They provided product information to us so that we were clear on its operation and future cleaning needs. All three of these technicians were absolutely excellent, and truly professional as Balance Point representatives! We couldn't be happier with their work!