Reviews

Matt Bell and Brenner Rhoads very professional.Thank you.Excellent appearance represents the company well.Great job balance point will be my GO 2 company for all of my heating and air conditioning and plumbing needs.

Diego was fantastic! He diagnosed and fixed our mini split, taking the time to explain everything clearly. He was very thorough and made sure everything was working perfectly before he left. Super friendly and professional, highly recommended!

I contacted Balance Point for a second opinion. I was amazed at the time taken and attention to detail Matt took in testing, explaining the process, and even going beyond the call of duty to find out what was wrong, when another provider had said our air conditioning system was fine--which I knew not to be the case based on its performance. The cost for the value I received was so reasonable that it surprised me. Even the initial phone call to schedule was pleasant, and the appointment was not far out. Matt was timely--in fact, ahead of schedule, without requiring a long wait. He was professional, extremely experienced and knowledgeable, genuinely cared about solving our problem, and left our home neat and clean, just as he found it. Balance Point is now definitely my go-to. Pleased to leave an update to my original review: Jordan came out today for maintenance and was very thorough, detailed, and professional. He identified and addressed not only things that would be part of a regular checkup, but also things that would help our system longterm. He also shared tips on operating the units to maximize comfort while taking care of the systems. He took his time to make sure all was done in excellence and all my questions were answered. I am happy to continue doing business with Balance Point.

Marcus was super helpful and answered all of my questions, as well as getting our A/C back on, of course. Thank you!

Diego was amazing! He is kind very knowledgeable, and patient.

Katie was professional, prompt, knowledgeable, and imparted useful information to me about the hot water heater during this annual check up.

Very competent technician that worked on our annual maintenance of our four year-old furnace. Everything was in order on our furnace and he was very professional and courteous!

Great service! Thank you for the fast response!

They took care of us when our AC went out during the hottest part of the Summer. They worked a very long day to ensure that we had AC the night of their visit instead of splitting it up into separate visits. We greatly appreciated their thorough work and effort to fix our issue.

Luke came to service our A/C unit. He was great to get along with and did a great job.

Katie came by and did a plumbing inspection on my house and water heater. She replaced the anode rod in the water heater and gave me some recommendations to prolong life of the heater. Very thorough, knowledgeable, professional and friendly. Reasonable pricing. Very happy with their service

Honest, knowledgeable, outstanding service. Thank you Dylan

Dave was great getting our AC back up and running. Clear communication, honest recommendations, and prompt service. Very happy with how things went.

Brenner was awesome

Brenner was fantastic! He clearly knows his stuff, was professional, efficient, and had everything taken care of in no time. The service was excellent from start to finish, and I really appreciated how easy he made the whole experience. Highly recommend!

He is the best worker, great communication and quick efficient work!!

we love Marcus!

I recently had a great service experience with Balance Point Heating & Air after the A/C compressor on my Payne system unexpectedly failed after just 61 months of use. Balance Point (formerly Hooley Heating) installed my complete air conditioning system a little over five years ago, which I’m totally pleased with. When the A/C stopped working, I called them, and they were friendly, professional, and able to send a technician out the very same day to diagnose the problem. Their technician, Dave, was outstanding. He was extremely knowledgeable, methodical, and took the time to thoroughly test the entire system before confirming that the compressor had failed. He explained everything clearly, answered all of my questions, and completed the replacement with excellent workmanship. The installation required brazing in the new compressor, recharging the refrigerant, and thoroughly testing the system afterward. Dave kept the work area neat and clean and made sure everything was operating properly before he left. He’s a true professional and an outstanding representative of Balance Point. I’m disappointed that a Payne compressor failed after only 61 months of service. Especially considering we only use A/C, four months a year. Which means the compressor only lasted around 20 months of use. Payne honored its 10-year parts warranty and supplied a replacement compressor, which I was told had a value of approximately $1,300. However, because the warranty covers only the part and not the labor, refrigerant, or installation, I still paid nearly $2,000 for the replacement. While that was frustrating, I understand those costs are typical under most manufacturer warranties. Although I’m disappointed with the premature compressor failure, I couldn’t be happier with the service I received from Balance Point and Dave. Their prompt response, professionalism, and quality workmanship turned a frustrating situation into a positive customer service experience. I would confidently recommend Balance Point Heating & Air to anyone looking for an honest and professional HVAC contractor.

Dylan did a great job!

Greatly enjoyed working with Brenner Rhoads on a hot water tank replacement to a tankless system. He is very knowledgeable about these systems and guided us through an informed and transparent decision process. Would highly recommend him for these types of projects.

Sean was very knowledgeable about the specific thermostat I need for my Lennox variable speed furnace and ac. He was able to diagnose my unit, as well as inspect for some other issues I asked him to look at. Balance point will be fixing some poor workmanship that a different HVAC company left me with from a couple of years ago. Balance point/Sean was knowledgeable, professional, and open in their quote. I will be having them out soon. They also have a very fair price on an HVAC maintenance plan that I purchased.

We were in a real pickle with the AC broken & people with medical needs. They got us up & running again.

Dylan was awesome! He came in on time and quickly diagnosed and fixed the issue while ensuring all of our questions were answered!

Dylan arrived at scheduled time; work was quick and well-done; cleaned up work area on completion; thanks!

Great. But appt was cancelled by you yesterday so I was surprised by the visi t