Reviews

We had a wonderful experience with Dave Crownover, the technician, from Balance Point. He explained everything that was happening with our air conditioner and the parts and repairs that were needed. He fixed our system in a timely manner. He cleaned up the areas in our crawl space and outside. Dave was friendly and knowledgeable.

Update: Jeremiah installed a new water heater for us today to replace one which was leaking. He did a fantastic job, first quality installation and meticulous cleanup. He even protected the carpet so the old water heater wouldn't leak when it was removed. Great job! Would definitely recommend!

Very professional. Isaac left everything clean and tidy. Right on time for the scheduled appointment.

Kind, efficient and professional.

Nick S serviced our A/C today. He was very friendly and professional. He explained everything he did and double checked that it was all working correctly before he left. Thanks!

Luke did a great job servicing our A/C today! He shared all the steps he went through to check that everything was in good condition and gave me a heads up on what might need to be done in the future.

Always a pleasure to work with Balance Point!

We are on year 2 of using Balance Point and have really enjoyed it. We have had multiple inspections and a full HVAC replacement with them and it has gone great! Highly recommend!

Matt Bell was recently our service tech for our MiniSplits cooling system. We have it checked and cleaned yearly. Matt did a great job making sure they were working properly, cleaning the filters and making sure our remotes were set correctly. He was very professional, knowledgeable and friendly. He was also very patient with our 3 Rescue Dogs who barked constantly. He answered all of my questions about settings for vanes to give us better overall cooling…Great Service and Great Technician!!! Thanks Matt and Thanks for the technical advice Lindsey!

I am always very pleased with the service technician that comes to my place for my 6 month service for my furnace. All the guys have been very professional, and easy to talk with. I have and will continue to recommend Balance Point to anyone who asks for a recommendation for HVAC. Eric was very personable and professional.

Ryan, who serviced my furnace, could not have been more efficient, informative and pleasant. Balance Point has always exceeded my expectations and I have referred friends.

Dave was awesome!! 👏🏼 So thankful for him. He was very thorough, very knowledgeable, and went above and beyond to ensure the problem was fixed correctly. Thank you Dave and Balance Point.

We asked Balance Point to give us a second opinion about a furnace issue that another vendor couldn’t diagnose. Sean was very knowledgeable & pinpointed the problem. This is saving us from lots of frustration and costly repairs. Highly recommend!

Outstanding service! Matt Teetzel was incredibly thorough and professional from start to finish. He took the time to inspect everything carefully, explained each step clearly, and delivered top-quality work that has my air conditioning system running better than ever. I highly recommend Matt with Balance Point.

Dave did a great job replacing my radiant heat pumps and spent hours trying to find the root cause of the problem with my heating system. My HOA didn’t have accurate building plans so it was a guessing game trying to locate valves, but he found them. He made sure to diagnose it, fix it, and then stayed to test it out to ensure everything was working properly. Highly recommend them!

Luke was very friendly!

Sean did a thorough job of explaining each procedure and what is needed next. He was efficient and pleasant. We were pleased with Sean and the service we received.

Luke was very friendly.

Dave is awesome! He came out yesterday and helped us when we were in pinch. He is so knowledgeable and helpful. He fixed the problem in no time and gave us a ton of useful information. We love this company and highly recommend them and Dave is a gem of a technician too. 😁

We were pleased with the friendly, efficient service. Luke clearly explained our ac issues and answered questions.

Dave C. was great. He was very professional, knowledgeable, and answered all our questions during our routine maintenance service.

Very helpful. Thanks

Jessie did a great job hear on time went about his job professionally

Update - Jeremiah Sánchez was excellent and very thorough. He was very pleasant to have in our home.

Excellent response to give us service when we were out of town. Thanks

NicK Sewell worked on our thermostat replacement - very knowledgable and excellent at giving informed advice about why I should buy a particular unit.

Ian with Balance Point just provided a check up on my heating and air-conditioning system. He was very personable and on several occasions asked me if I had any questions about my system or what he was doing, which I greatly appreciated. Hooley Heating and Air installed and serviced my system in the past, and Balance Point bought them out several years back and thankfully has continued with excellent service at reasonable prices.

Sean did a great job installing our new furnace and ac. Nick and Sean worked to get us the best new system for our needs and we are very happy with how well they did and how professional they were.

Thank you Balance Point for your yearly maintenance program.
Nicholas came and checked out all the readings on my AC unit. He also washed out my unit outside and got all the cottonwood gunk from my neighbors tree removed. He said there was a lot inside the unit. I am grateful that I am good to go for the summer.
Nicholas was very kind and informative about what he was doing inside and out. He answered all my questions about filters and keeping the unit running at its best.

Matt the technician was excellent he explained everything and very courteous
Definitely recommend this company.

A very thorough job servicing my air conditioner.Ian was so pleasant and made sure I asked questions or concerns if needed. Thanks.

Matthew was great to work with start to finish. He was kind, respectful, thorough, and very knowledgeable. We appreciate his attention to detail and are very happy to be loyal customers of Balance Point!

Jeremiah. Job well done! Did a complete redo on our tankless water heater. The original installation, done by a different company, was a horrible mess. Safety issues were fixed and the system runs smoothly. We are very happy with the results.

Jeremiah did a good job and was very professional. He answered a lot of questions and seemed to know a lot about what he was doing. I would use him again.

Matt Teetzel went above and beyond!! Very thorough and best we have had from Balance Point !

Luke came over and serviced my HVAC system and I am very pleased with his efficient work and services. I will definitely be calling back If I need further services and also want to give him a good review! Awesome job! Well Done! Thanks Luke!

Tyrell it was a fantastic service person to work with. So friendly and helpful, I can’t give him a glowing enough recommendation!

Did good..was professional..had answers to questions…Mimi splits

Sean was our service tech and he was great. We called around 11:00 am on a Friday and we were still able to get a new hot water heater by the end of the day.

Ian was awesome! Explained everything very well and was very thorough!

Great team at Balance Point. They are professional and organized.

Great job, explained everything perfectly and everything is in great order! Thanks Tyrell

Outstanding customer service this young man very impressive

Nicholas did a very thorough job of maintenance on my system.

If you are a homeowner, you have to sign up for their annual inspections. Prompt, professional, thorough.

Nick set our HVAC straight.
Brenner scanned every inch of our plumbing.

This company, Balance Point, does customer service right.

Balance point did a great job with the installation of our furnace air conditioner and new heat pump. The price for the unit was reasonable and especially with rebates available. The Balance point team worked until the job was completed and make sure that everything worked as it should and taught us how to use the system and controller. Their customer service was great.

Arrived at scheduled time; work was quick and well-done; cleaned up work area on completion

While experiencing an issue with a Reach-In Cooler, we called Balance Point and requested Matt Bell specifically (and for good reason). Matt B. came and addressed the situation and helped by giving a very thorough diagnosis and explanation of what what going wrong with the equipment which in turn , helped to solve the problem . Very satisfied and will definitely be turning to him and Balance Point for assistance in the future if and when needed. 5 stars.

Matt B was great!

Balance Point replaced our furnace, humidifier, thermostat, and AC. The installation crew, Mason and Kobe, were outstanding. They showed up on time at 9:00am and did not stop working until they were finished at 4:00pm.
They both were polite, pleasant, and took the time to explain to me what they were doing and why. But most of all, their work was neat and organized which indicated to me they knew what they were doing.
Time will tell if the Daiken products we selected were a good choice. But for now, Balance Point has provided good service, what looks to be a fair price, and a great installation team. So far, so good!

Tyrell got everything sorted out fast. Great attitude. Good guy to work with.

Balance Point installed our heat pump, furnace, air conditioning, and tankless water heater 3 years ago. We use their annual heating, AC, and plumbing services. Today, we had Cody come out for our annual plumbing servicing. Cody is professional, personable, and thorough. He inspected and flushed, and adjusted our systems to assure we will be set for the next year.

We recently had Balance Point replace our 37 year old ac system with a Heat Pump. We were very happy with the quality of their work and specifically their attention to detail. They were easy to coordinate with and after the install walked us through the use and preventative maintenance schedule of the system. Jacob, Mason, Santana and Jesse all did a great job. Thanks!

Our furnace service from Matt T. was a complete day-maker. He was courteous, clean, and 100% competent in addressing our concerns and making things right with our home's unit. He left detailed notes for us and made sure we understood next steps. Thank you so much!

Tyrell is absolutely the man for the job , he killed it highly recommend a he’s a surgeon with the tools and the knowledge to complete any task at hand thank you again. Recommend them for any Fort Collins service.!

Tyrell did a great job maintaining our furnaces and explaining his work and findings. Consistently trust Balance Point for reliable and fair service.

Matt from Balance Point continues to provide exceptional service. He has identified problems that other companies missed or dismissed, as well as recommended solutions that have made a difference in our systems’ efficiency and comfort. He is very detailed, thorough, and professional.

He was very helpful in the understanding part of all this very knowledgeable and friendly

Dave Crownover and Luke did an amazing job repairing a leak in our heat pump mini split system. This was no easy fix as the original installing contractor had the connection behind drywall. Dave and Luke were prompt, friendly, professional and answered all my questions. I was charged exactly what my estimate was and am enjoying my mini split system with confidence. This is some of the best service I've had in years. Balance Point will be my first call from now on.

Dave C. communicated well about arrival time, tuned it, and cleaned it well afterwards. Appreciated his overall knowledge and recommendations for further outlook on our system. Would have him and the company come again.

Our Carrier two stage heating unit was not cycling correct. Tyrell came out to service and he was very polite, personable, professional and took his time in doing the job right! He also took the time to clean the unit for us and explain how the issue was corrected. Would highly recommend him and Balance Point Heating, Cooling & Plumbing!

Matt was great. Got everything cleaned up in our furnace

Matt is beyond amazing! They truly mean 24/7 and helped us in the middle of the night when our heat went out in winter after we had brought our premie newborn home. He communicated well, and is a true expert. He identified the problem and fixed it flawlessly. Plus, he gave us helpful tips and info for the future. Thank you so much Matt, we super appreciate it. Highly recommend!

Jeremiah was very polite and professional. He answered my questions and was very knowledgeable about plumbing and shared several tips for homeowners.

Nick S. installed our whole house steam humidifier and also replaced our HVAC filter cabinet. I was impressed by his professionalism and technical knowledge when I met him for an estimate. He didn't strike me as a salesman, but as a technical professional. Coupled with his competitive quote, it was easy choice amongst 4 HVAC companies to have Nick S. at Balance Point do the work. I was impressed by his commitment to getting the job done right, which led to quite a long day for him. I would highly recommend Balance Point and asking for Nick S.!

I had an excellent experience with Balance Point Heating and Air from the initial purchase to the installation and inspection. Nick explained my options clearly and helped me choose the right system for my house and budget. Anthony, Kevin and Ryan were friendly and professional installers and did such a great job that the city inspector even commented on the quality of their work.

Good service and knowledgeable

Luke came over to certify my new heat pump and furnace and noticed a couple things that needed attention and quickly fixed them. He was very knowledgeable and explained the process in laymen’s terms. Great job Luke! Thank you.

5 stars absolutely. Tech was awesome.

Recently had our furnace stop working. They came out promptly to diagnose the issue. Gave us all our options and ultimately our 22 old furnace/ac needed replaced. From Courtney in sales to Mason in install - everyone was so helpful and knowledgeable.

Update for Balance Point Heating, Cooling and Plumbing. ANOTHER GREAT BIG SHOUT-OUT TO BALANCE POINT HEATING in Loveland. Since my last furnace was installed 9 years ago (it was a Goodman) I have been upset. Plenty of repair bills with various companies and it still never seemed to work correctly. Then I called Balance Point. (I still had Eric's card, please see below) Nick came out and listened to my series of problems like no heat in my sunroom and how the temp in the house varied all the time. I had explained this to other companies but was dismissed. Nick was patient and listened. He gave me options and I chose one. Within a week I had a new Lennox furnace. Now I have heat in my entire home. It is comfortable. I had spoken to Bill and Jesse over the phone and they were just as polite and caring as Nick was. Three people came out to install everything and fix problems. Santana was so good at his job that I asked him how long he had been working at it. He told me 7 years. Ethan and Dominguez were also onsite doing the work and were polite, friendly, and efficient. Everyone was always smiling and made me feel respected. Experience was obvious. They repaired all my problems that included many venting issues. They had finished and then realized my water pump was not working. They waited for one to be delivered and then installed it-no charge. WOW! I can’t say enough how much I appreciate their kindness and their efficiency in repairing all issues. For certain, Balance Point is who I will go with from now on. Thank you to all!

My first experiene with Balance Point was with Eric Johnson with Balance Point Heating, Cooling, and Plumbing 4 months ago. After checking the old thermostat to see if it could be repaired or reprogrammed, he installed a new thermostat quickly and efficiently. He had the perfect product with him that is not complicated, something I really appreciated. He listened to what I wanted and even repaired a small existing problem on my furnace. He is good humored, professional, and respectful. He gave me his card and I will keep it for future reference as he is the one to call for me going forward. Thank you Eric.

Matt came to our home for a heating system inspection earlier this week. He was patient, professional, and provided thorough explanations to all of my questions. It was evident that he was very experienced! We look forward to reviewing his notes and having him back for some strategic services in the new year. We recently joined the Balance Point maintenance program and have been very happy with the investment!

Matt serviced my heat pump and furnace and was helpful and responsive to questions. He fixed the humidifier and helped with setting the schedule on the thermostat! Excellent service! Thank you.

I have become a big fan of Balance Point over the years they’ve taken care of my HVAC needs, and an even bigger fan of David, his work and his personality. He is a consummate professional and provides clear concise responses to any questions I have. Balance Point and David were recommended to me by a friend and I have never looked back…it’s been a positive experience since day 1 and I have not hesitated to endorse both to all who have asked.

Matt T was very dedicated to fixing our heating problem. He worked for 8 hours fixing our complicated furnace issue. All technicians should be as conscientious and honest. as Matt. Great working with him. Thanks Matt.

Jeremiah came to repair a tricky leak in our pex tubing. Not only did he expertly repair the leak, he also diagnosed and repaired a poorly installed hot water element for a reasonable price. He was thorough, courteous and exceeded our expectations.

Great work

I had used the same Fort Collins HVAC company for decades and it was purchased by Balance Point recently. That transition surprised me because they have done even better than the business that I was very happy with for many years. The recent service from Matt demonstrated how intentional this business is about assuring problems are fixed when the need is there. Super!

Great customer service from Matt. He serviced my furnace for its yearly maintenance two weeks ago and replaced a filter in my humidifier today.

WOW! Great Service all the way around. Our furnace wouldn't kick on, they got to us the same day. Dave C. was our service tech and did a fantastic job. I would definitely refer this company to anyone I know.

Wow! That's all I can say is wow. Santana did an amazing job on our install and he was able to answer all of our questions. He was so considerate when it came to operating in our home and worked very quickly.

Dave went above and beyond and was really nice and respectful.we bought a new boiler,He's your go to guy for that and balance is your go to place,We couldn't be happier,amazing customer service all around.

I cannot recommend these guys enough! I had an issue with my gas furnace leaking and after a bad experience with another company I called Balance Point and they were able to fit me in same day after hours. Matt was very professional and took the time to make sure everything was working fine and safe while also explaining everything he was doing. He didn't try and sell me things I didn't need (unlike the other company). I will be calling these guys in the future for any HVAC work I need in the future.

Matthew came to my home to inspect my furnace. He was very professional and very pleasant. We chatted about mutual interests. I believe he did a good, thorough job on the furnace. I enjoyed his visit and hope he's the tech that comes for the Spring inspection

Matt was thorough and timely in his inspection of my furnace.

Anthony, Julio, and Shane were the consummate professionals for our installation. They informed us of their arrival time, had the necessary equipment for the job, and were incredibly thorough and detailed in their measuring, cutting, fastening, and installing of our Mitsubishi Heat Pump. They provided product information to us so that we were clear on its operation and future cleaning needs. All three of these technicians were absolutely excellent, and truly professional as Balance Point representatives! We couldn't be happier with their work!

Eric performed my annual heating system service. He did an outstanding job.

Eric was on time for scheduled service. Very professional and thorough made some recommendations to change old thermostat from 1970.

We have used Balance Point for many years and they have consistently provided great service at a fair price. I highly recommend them for all your heating and AC needs.