Been using BP since you installed a steam humidifier and we’re the ONLY contractor (out of 3) who suggested not mounting it to the return air due to noise of start-up echoing through the ducts.Dave clearly explains problems and their effect on the equipment and system.👍
David and Marcus have been terrific to work with, have followed up in a timely manner, have proven to be skilled and ethical in their work assessments, and most important, they have earned my trust. If you need HVAC services, call Balance Point!
Our 100 year old house was gas heated and had no air conditioning. The need for air conditioning became a concern for us. Converting to a ducted heat pump system provided a way to meet coming needs. Balance Point did a great job on this project. Nick carefully studied our house to design and size the system. Installation occurred over 3 days. Anthony and Kevin led effort. The workmanship was excellent, including some custom duct work that was required. They kept us informed about what was going on, and they did their best to minimize household disruption. It was a quality project from start to finish.
Dave Crownover is unmatched in both his vast knowledge of Balance Point products and his keen ability to convey technical information in layman’s terms for our complete understanding. Conscientious, thorough, and personable, Dave always put his best foot forward in troubleshooting and solving any problems or concerns that may arise. In all, we could not be happier with our HVAC system installed by Balance Point and insist on having Dave assigned to overseeing our bi-yearly maintenance check-ups! Rest assured, we could not recommend more highly Balance Point’s products and employees and wish to give a well-deserved shout-out to Dave Crownover for his friendly and exceptional service!Stan & Betsy Johnston
Stellar. Quick. Integrity. Also alerted me to an issue with a bad sprinkler shut off.
Balance Point Heating installed a complete HAVAC system in my old 1951 cabin in a tight crawl space including an air handler, HEPA air filter, metal duct work and a heat pump. It was a tough job for many reasons including 9/30 deadline for rebates, a change to metal ducts to keep critters out and no less having to switch electricians because of a outrageous revised estimate. But the project manager Nick handled it all professionally and expeditiously. Always answered my questions to my satisfaction but most importantly got it done on time for rebates. He couldn’t have done it without lead installer Anthony, other technicians and of course the support of everyone at the office. Great team work! Thanks Nick. Steve
I was deeply impressed from start to finish working with this company. Nick Mott, in particular, is an HVAC/housing air quality genius. They did exactly what they said they would do. Six zone mini-split heat pump installation, removal of old system, lots of challenging crawlspace work.Their access to Mitsubishi products, which are hard to get, was exceptional, and they worked fast and clean. The actual workers at our home were consummate professionals - easy to live with for the week that they were here. For anyone interested in the Efficiency Works rebate program, they are really good at getting this done, as well.It's a big expense to get this stuff done, and no small risk; I couldn't recommend this company and Nick Mott enough.
Balance Point always provides high quality and friendly service. We've used them for years and are never disappointed in the service. From the initial request to delivery and billing - they are a great team to work with.
Great jobs from estimate to completion. I've relied on Balance Point for many years.
We recently had our hot water heater, furnace, and AC replaced by Balance Point. From the sales associates to the installers, everyone was professional and easy to work with.
Dave is professional, courteous, efficient extremely knowledgeable.
Anthony and David were professional and courteous throughout the process. They politely asked and answered all questions, were respectful of our home and landscape and meticulously cleaned up when finished. They were determined to complete the job before a predicted heat wave and despite our offers to feed them dinner, worked nonstop until 9:30 PM!! Their operations manager, Josh, joined them to complete the job so we could sleep in comfort that night. That is impressive work ethic!! We have never had a work crew demonstrate such a strong and professional work ethic!! We will be using and recommending Balance Point for any future needs!!
Anthony did an excellant job
Balance Point was able to fit me in same day that my AC wasn’t working. Being 9 months pregnant this was a must. Dave was very professional and knowledgeable. They were on time and my AC is running good as new. Highly recommend!
Completed a review of my mini split system to determine the reason the unit did not function. Great work in a timely manner. Charged what was quoted. Nice to have heat/air again.
Balance Point installed our entire HVAC system on our remodel 11 years ago and did a terrific job. Got us into a 90% efficient Furnace and did all of the venting etc. Over the years they have maintained the system and have done a great job. Our AC just went out after 15 years and I called them Monday evening and they were able to come out the next day and fix the issue (capacitor was blown out). Super happy with their promptness, knowledge and expertise. I would recommend them.
Dave was punctual and very professional. He tested the AC unit outside and tightened some connections. We did a test and it was working. We went inside and everything tested good and replaced the filter.
Super nice and informative.
Very organized and detail oriented. Time was taken to thoroughly explain all issues and their respective resolve. System was repaired in one visit and is working impeccably. Wonderful experience. I highly recommend Balance Point Heating and Air Conditioning and especially Dave as a technician.
Excellent, responsible, helpful, responsive.
Dave was super informative and very helpful in deciding what thermostat to go with for my system. I will definitely be using them again in the future!
I had a great experience from start to finish with Balance Point Heating and Air Conditioning. Karen was super-friendly setting up the service call. She was able to fit me in for a same day appointment. Dave arrived on time and quickly diagnosed and resolved my issue with my air conditioner. Dave did a great job of explaining the issue and how he resolved it as well as answering a few questions.Great customer service all around!#illbeback
We had a brand new HVAC system installed in our home this Spring. Callen and his crew were wonderful to work with and the work was done professionally and on schedule. We so enjoyed doing business with him and Balance Point that when one of our units at our store finally stopped working, I called Callen once again for a quote. He quoted the job, secured me great financing and started installation within a week! No other company offered that kind of promise or subsequent service. Needed help after we discovered this Spring (2023) that our A/C wasn’t creating cold air. Dave and am assistant came out and yes, after having some electrical work done the week prior, the breaker had been turned off. Always make sure the darn thing is actually turned on before calling for service! Dave did clean the unit coil and make sure all was in great operating condition. Did a great job, quick, and didn’t make me feel like an idiot for not checking the breaker box first! This is my only option in town for heating and A/C, period!
We trust this company enough to just open our garage remotely and let them do their work. They always do a great job and will be our go to for everything HVAC.
It was a good job all around. Helped me order the appropriate equipment for my house. Excellent installation. Very helpful and walking me through what they've done and how I can use the thermostat. I'm very pleased.
We contacted Balance Point Heating & Air Conditioning from a referral from Mitsubishi Electric to install a new Mitsubishi Multi-Zone Series Heat Pump and Rheem Heat Pump water heater. Beginning with making an appointment and communicating with the friendly office manager, Karen; meeting with the knowledgeable technician, Nick Mott, who made the detailed and precise quote of the equipment and installation costs; to the thoroughly expert and hard working technicians, Mick Welton and Kaleb White who installed the new system and removed the existing furnace and hot water heater -- all within four days -- it was a fine experience from beginning to end! We are impressed with the friendly and professional people employed by this company. Thank you all!
Mick and Kaleb were great!! Very professional, courteous and helpful!!I would gladly hire them again!!!
Great company. Really take pride in their work.
Nick was very knowledgeable and Kaleb did a great job with the AC and heat pump installation. He got the job done fast and efficiently, and acted in a professional manner.
Great guy. Friendly knowledgeable and got it done
I have used Balance Point for years! Dave is beyond professional and friendly! He's always on time and is happy to answer questions. I highly recommend Dave and Balance point!
Anthony S-R was professional & did a great job heading up the install for our QuietCool whole house fan. Great product!
Huge thank you to Karen and our service technician Alan from Balance Point!!They rapidly scheduled, diagnosed and assisted me with what I thought was a furnace humidifier noise issue in our vent system but was actually caused by our water pressure, simple fix the same morning I called. I am as always amazed by their customer service and care. So glad we chose Balance Point for our new AC, furnace and tankless water heater.
Balance Point did a great job with my heat pump installation. They got through a lot of work in one day - not just the heat pump but also raising the furnace and adding a humidifier.Everything was installed properly and neatly and I'm so glad that I'll have air conditioning for the summer!
The installers were prompt, courteous, and very thorough.
Balance Point and Alan were so helpful in fixing our water heater, the repair was thorough and Alan was a great tech.
We just had a Lennox dual fuel (i.e., backup propane furnace and electric heat pump) air source heat pump installed by Alex Bowman and Anthony Saint-Roberts with Balance Point Heating and Air Conditioning. They were amazing problem-solvers as they wrangled the inside parts of the system into our very tiny utility closet with so little room to spare or maneuver. They were patient, kind-hearted, very professional, answered all our questions, and clearly intent on getting it all done just right, regardless of how nearly impossible it likely felt or how much time it took to work on site with sheet metal to custom build various duct/plenum sections so it would all fit the way it should so the system would run at its peak efficiency. They persevered until every detail was taken care of. We so appreciated their dedication. Ben, the salesperson we worked with, was also very patient and answered every one of our endless questions with generous explanations and reassurances. Karen in the office helped us out with issues we had accessing online paperwork from the financing company too. Now the new system is quietly purring along and we already feel more comfortable. We would recommend this company and our “A-Plus” Team of Alex and Anthony with all thumbs up!
Hot water heater maintenance.