I used Balance Point for the first time to install a new, 75-gallon water heater. The experience was first class all the way. Not only was the installation team of Brenner and Katy courteous, friendly, efficient, and professional, their workmanship was top notch. I found both Brenner and Katy to be diligent, forthright, and honest. They answered all my questions satisfactorily while explaining the costs versus benefits where appropriate. To say that I would not hesitate to use them again is a gross understatement.