I was very impressed with Cody, a Master Plumber. He spent a good deal of time at the service visit for my water heater (that needs to be replaced) educating me about the pros and cons of maintenance, the longevity of tanks, comparison of the different brands, and explaining the new state law beginning 1/1/26 for low emission NO water heaters. I felt at ease knowing that everything would be taken care of; and Cody is putting extra effort into trying to secure the same brand of water heater then I currently have.