Reviews

Just had our existing AC & Furnace changed out for a heat pump/furnace setup and could not be happier so far. Nick was great to deal with for the initial consultation and follow-up leading up to install, and the install team of Mason, Santana and Kobi showed up and were very professional and courteous, got the job done and left things clean.

Just a follow-up to my review - Luke was assigned to do the follow-up appointment for the energy rebates and to verify that everything is functioning properly and he exhibited the same level of professionalism that the rest of the Balance Point team did as well!

We have used Balance Point for many years and they have consistently provided great service at a fair price. I highly recommend them for all your heating and AC needs.

In the fall, Dave replaced leaking furnace condenser box and corrected drain deficiencies from original construction. Detailed explanation of the work, neat and sensible, on time and careful.
Today, as spring shows signs of summer, Isaac ran startup and quality control checks on AC. Same positive experience.
And now, as winter approaches, Matt put the furnace through its paces, testing to specification and inspecting operation. Friendly, timely and thorough.
Recommended.

Update - Jeremiah Sánchez was excellent and very thorough. He was very pleasant to have in our home.

Excellent response to give us service when we were out of town. Thanks

Jeremiah Sanchez did a Great Job with our Tankless Water Heater and checked to make sure all of our Plumbing was up to speed and working great. Very Pleased with all his work !!

Jeremiah Sánchez inspected our plumbing very thoroughly and then explained clearly the problems he found. He also explained clearly the possible replairs and/or replacements we need.

Pleasant professional and efficient

Matt serviced our furnace today. He was very friendly and professional. He explained everything he did and double checked that it was all working correctly before he left. Thanks!

I have been very pleased with Balance Point lately. I was concerned when Gary Hooley changed to them but I have not experienced any decline in service. Jeremiah came out and did a plumbing inspection. This was our first time using that service and he have me excellent advice to maintain longevity on our appliances. I would definitely recommend their services to anyone.

Matthew was AWEmazing! He took the time to carefully clean my furnace, which probably hadn't been cleaned like that ever. I bought this home over years ago and it hadn't had this kind of attention. I feel so much more at ease now. I have allergies and live with animals, so I appreciate the effort! Matt is a really nice guy and a true professional. Thank you!

Nothing but great things to say about Jeremiah. He was thorough, helpful and very patient while explaining the various equipment parts and functions that needed addressed during his inspection.

Very nice guy

I am so thankful for the Maintenance Program that Balance Point provides. You have the absolute BEST technician’s. They are always so friendly and restful of my home.
I was lucky to get both Dave and Cody on the same day!
Dave got my heater all ready to go for the winter. He had done a repair in spring and he doubled checked that the everything was working great. He is always so professional and makes sure I understand everything he has done. I really appreciate him.

Cody flushed out my water heater and explained what that entails as it had not been done before. He also let me know the age of my water heater and the average age most of them fail. I appreciate that information as my late husband always took care of these things. He was kind enough to send estimates on water heater installs and also the Moan water shut off value that I asked about.
He also did the research on what part he would need to get my existing bath faucet to stop dripping.
So very grateful for both these nice gentlemen helping me.
Nancy

Matt was great, got the job down quickly!

Justin and Tim just finished a new installation, with a 4-head mini-split system, and they did an outstanding job! Both were very professional, hardworking, and detail-oriented throughout the entire process. I’m extremely happy with the results and would highly recommend Balance Point to anyone needing HVAC service or a new installation.

Matt was great and did a great job

Matt did a great job and as always I am pleased with the service and support from Balance Point. Thanks again.

We just had work completed on our humidifier by Matt Bell. The work was completed quickly and efficiently. He was through and the cost was the same price as quoted on the estimate.

We were pleased with the friendly, efficient service.

Service agent was easy to work with and very knowledgeable and professional.

Dave completed my yearly furnace maintenance recently and explained everything he did thoroughly. He was very professional and courteous. Thanks Dave!!

Jeremiah Sánchez came out last week to do our plumbing inspection and hot water heater flush. He was friendly, knowledgeable and helpful. He also gave me some tips for doing a small repair myself which I appreciated. Would recommend.

Jeremiah. Everything was great.

Jeremiah was amazing. He was knowledgeable and explained how to keep up on my maintenance. I highly recommend Balance Point .

Jeremiah Sanchez is very friendly and thorough. He found a leak in the water heater and was able to get it replaced the next day under warranty even staying late into the evening to get it done that day.

Update: Jeremiah Sanchez did a very thorough job. He was attentive to detail and committed to doing his job with excellence. He was personable and a pleasure to deal with.

Tech who checked my A/C was very professional. He explained the one wear point my unit was beginning to have but did not yet require replacing with a new part. Otherwise my A/C unit was still in good condition given its years in service.

Prompt arrival and thorough Check up. Showed us a couple of items to replace. Overall good service.

Justin and Tim did the most professional job and exceptional work.

Jeremiah arrived and did a wonderful job, being very polite and knowledgeable about the work he performed at her house. When we need more plumbing work, we will specifically ask for him.

Update, Jeremiah Sanchez returned today to repair leak did a wonderful job. We would recommended him for your plumbing needs!

Jeremiah Sanchez did a wonderful job replacing my garbage disposal! He also did a plumbing. inspection and explained everything. He was very informative.

Matt was thorough and professional. He carefully explained everything from the condition of my furnace to pricing and to my options for service going forward. The entire process was first rate!

Dave Crownover far exceeds my expectations for Balance Point heating and cooling systems check-ups! He is exceptionally knowledgeable, efficient, professional, and personable—all the reasons why I always request him as our service technician. In short, his skill and talent are unmatched! There is never a question that he cannot answer with definitive clarity. We couldn’t think more highly of Dave and Balance Point’s products and maintenance service! Stan and Elizabeth Johnston

Jeremiah and Luke very pleased with all the work they. Thank very much

Jeremiah Sanchez was my service provider who was assigned by Balance Plumbing whom I called to arrange for a garbage disposal replacement. He arrived in 30 minutes (extremely clean, neat and very polite and kind). The problem was diagnosed…resolved without the need for a new unit. So now honesty is also added to the list of characteristics for him and I am a grateful permanent customer and have scheduled more services with him and Balance. There is also a service plan which appears to be beneficial. Thank you Jeremiah.The “fee” was more than reasonable.

Thank you for always looking out for our home! Great service. Professional and respectful.

Jeremiah did an outstanding job installing two new chair height toilets.

Jeremiah is very kind and is very respectful towards everyone he come across with. He has a lot of knowledge of what he is doing and always has a positive attitude when talking to him.

Jeremiah Sanchez is a Hard worker. Man of Integrity. Overall a Great Plumber.

Jeremiah was a very knowledgeable & helpful person when he worked at my home.

Jeremiah Sanchez was such a great help with our water heater, he went above and beyond to make sure our family was taken care of in a time of need, Jeremiah had such a great attitude and attention to detail, we definitely will call Balance plumbing in the future as well as pass on to others!

Jeremiah was very nice! Great customer service and is great at his job! 😊

Matt was here on time and got right to it. He showed me everything he was doing and explained it thoroughly. He is very knowledgeable and good at his job. I would highly recommend him and Balance Point.

Very knowledgeable, thorough, and the kind of man anyone would want taking care of things in the house. GREAT hire!

Jeremiah provided amazing service being very knowledgeable with great communication skills. You call tell he's a true professional with how comfortable he was about the work. 1000% recommend for a 5 star experience for your next service technician.

Very helpful and carring with a servants heart. Great attention to detail. Very knowledgeable. Will get the job done right .
Technician Jeremiah Sanchez

Amazing service great work Jeremiah Sanchez

Jeramiah was friendly and thorough. Job well done. Would recommend.

Jeremiah Sanchez is a very knowledgeable and experienced plumber. Resolves issues fast and efficiently

Jeremiah Sanchez is fantastic. Truthful, honest and does great work. Would recommend him to anyone.

Dave came out and performed the most detailed inspection of my 31 year old system ever. Used about seven analyzers! Very friendly knowledgeable and forthcoming with zero sales pitch for new system. Just took care of me! I think they’re a great outfit!

Jeremiah was here for a plumbing checkup under our membership plan. Very thorough, professional, knowledgeable and friendly.

Jeremiah was a rock star today. I am a CNA and do homecare and I happen to be at my patient's house. While he was there, he was very courteous, he knew what he was talking about. Very.
Knowledgeable.
He gave them some suggestions to help them better their equipment. To make it last longer any e and he even had a caring vibe about him.I would m for anybody.Also I didn't talk to anybody in the company, but I'm sure if they have more people like jeremaya that would be amazing. I strongly suggest you guys give them a call fpr yourhome improvement needs.

Quality Work done right...Jeremiah Sanchez very knowledgeable.

One of the things I appreciated most about the service that I received From one of the plumbers(Jeremiah Sánchez) Is the professionalism not only towards myself, but towards the children in the house and the respect that he showed during his service. The company that he works for is lucky to have him. Not only does Jeremiah provide excellent service in the work has been proven, but also she is very informed and well trained to the degree that he knows all of the latest techniques and code for each home. He was able to point out some deficiencies to me, which I now know I will need to contact him in the very near future to have that service done as well. Which I am happy to do, and I will feel confident that he is fixing each item in the best way, and with the latest techniques, ensuring that my home is safe for myself and for my family. Thank you so much for your ethical and professional lens that you function from and through. I highly recommend the Greeley community when they have plumbing needs to reach out to this agency.

Great work always on time Jeremiah Sánchez

Jeremiah Sanchez presented himself very professionally. He was polite, well mannered, and very easy to talk to. He made me feel comfortable in my own home. I highly recommend him as your plumbing service technician. Thank you.

Very satisfied with the work done! Jeremiah Sanchez is very knowledge and did an amazing job! Thanks for answering all of my questions and getting the job done in a timely matter! Highly recommend him!

Jeremiah Sanchez did outstanding work! Was polite, and very respectful! 10/10 would recommend

Jeremiah sanchez

With the cold rainy day yesterday we got to enjoy our heating systems. We’re glad we signed up for the Balance Point Comfort Plan, where when Dave inspected our heating systems earlier this month he found a problem which would have prevented us from using our radiant heating in the bedrooms and bathrooms. During both the inspection and installation Dave explained how the systems worked, what was wrong and what needed to be done to fix them. We appreciated how thorough he was with both his explanations and his work.

Nick at Balance Point Heating and Air Conditioning performed an awesome job in assessing our furnace needs and upgrading our current system. Nick was courteous, professional, knowledgeable and very helpful.

Great service and cleanup

Very professional and very courteous. Eric provided excellent service!

Matt was exceptional. He was professional, respectful, friendly and very thorough explaining everything. I am no longer worried about my furnace I am now confidently ready for winter! Thanks Matt 😊

Great service

Cody was so helpful and really explained everything to me and my sister. He found the problem and it was something that doesn’t happen often, but here I had a gas leak and that is scary in itself. Thank you

We worked with Dave to assess the repair costs for our furnace and AC system, and he was fantastic. He took the time to carefully walk us through every step and identified critical issues we would have otherwise missed. Highly recommend!

Jeremiah Sanchez just repaired our hot water heater. He is very thorough, courteous, professional. I’d welcome Jeremiah back anytime!

Balance Point did an excellent job installing our mini split system and I would highly recommend their services. Justin and Tim were absolutely amazing. They were very friendly and installed our units quickly and efficiently. Nick was also a great project manager - very communicative, knowledgeable, and friendly - he helped make the entire process seamless.

Working with Dave C. to get kinks worked out in a new system install was a top notch experience. He is super knowledgeable, a real problem solver, and best part is he is an interactive communicator. He listens to questions and will help you understand things to whatever level you looking for. He isn't going to leave anything unfinished for the next guy to have to deal with. Great to work with and a great representative of a company that wants to offer top notch service.

Installation crew were very professional & took time to properly install all equipment. They tested all components to ensure proper functionality. They were courteous and pleasant throughout the process. Luke, (who came to do the final commissioning) was also very personable & professional. He took some additional time to answer several questions we had about the operation & maintenance of the equipment. We're very happy with our system.

Jeremiah was very knowledgeable and helpful. Thanks!

Had a great experience with Dave quickly addressing our Furnace issues. He was informative without being sales-y or pushy on additional services. He shared some great information on some potential future issues to keep an eye out for as well. Would recommend!

Luke is great. Seems to know his stuff and is pleasant to deal with.

Everyone we have dealt with at Balance Point have been great always professional friendly and knowledgeable , highly recommend them

Had Balance Point install a cold weather heat pump in July 2025. Everyone I worked with (Nick the project manager, Tim and Justin the installers, and Luke the final commissioning rep) were very professional and excellent to work with. The system works great and the whole process went very smoothly. No issues at all.

We just had a once day installation of a new Lenox Heat Pump/Air Conditioner and it was a great experience. Coby Mason and Santana were our installers and they were both professional, courteous and knowledgeable and helped us through the new system when it was set up. They answered all our questions regarding the system and we would definitely recommend their services and Balance Point Heating for installation of a new system.

Another very timely service call today. Nick from Balance Point Heating, Cooling & Plumbing was very professional and informative with diagnosing our HVAC issue and getting our AC running again. Thanks Nick!

On time, professional, and a nice guy. Work all done and a reasonable amount of time.

First off, Larry who answered the phone THIS morning was awesome to talk to. Front end staff (not knowing what your full jobs are) don't get recognized enough as being the first line of defense in customer service. We had an awkward experience with the prior HVAC company the night before after having our A/C out for about a week now. I explained, in minimal detail to Larry what our situation was and he reassured me things will be OK.

Next...Larry scheduled everything and we got DAVE CROWNOVER. Now, it is hard for me to leave this review without coming across as if I know Dave, however, THAT is how comfortable we were with him. Don't know him from Adam...but he came in...as a service tech...serviced our A/C and kept us up to speed with all he was doing and checking. He didn't try to sell us on a brand new $20K furnace and A/C replacement/retrofit...and you get all the tax rebates...he came into a family who wants to keep the same things running and is there a way?...YES...He also explained to us, what he could do, will last a "certain" amount of time, but what he gave us was piece of mind that we didn't have to make that decision right now...he could fix it enough to allow us the time to budget, and plan...NO MATTER THE REBATES...

THEN, I call and speak to Larry...who always answers...get transferred to Jesse, the GM...(General Manager). Jesse was very open and pleasant. Didn't push me off as if I was taking up time to talk about his employee...who was getting blown up with calls by the way...

All this being said, I was quite hesitant about having Balance Point come to my residence, since I was calling Hooley Heating and Air...but they (Jesse, Larry, and Dave) made it a great experience for me, and I hope you all would contact them for you heating, A/C, and plumbing needs.

I can’t say enough great things about Cody from Balance Point. He went above and beyond in every possible way—thorough, meticulous, and truly exceptional work from start to finish. He took the time to explain things clearly, paid close attention to detail, and made sure the job was done right!

Cody’s professionalism stood out immediately, but what really impressed me was his friendly, respectful attitude. He treated our home with care and made what could have been a stressful experience feel easy and seamless.

It’s rare to find someone this reliable and dedicated to quality. Cody is a true asset to Balance Point, and I wouldn’t hesitate to call again or recommend him to anyone needing plumbing work

Very professional. Dave Crownover.showed up on time. Called ahead of time. Explained and showed us everything that needed taken care off. Highly recommend their service. Vetran friendly company.

A great big shout out to Eric Johnson with Balance Point Heating, Cooling, and Plumbing. After checking the old thermostat to see if it could be repaired or reprogrammed, he installed a new thermostat quickly and efficiently. He had the perfect product with him that is not complicated, something I really appreciate. He listened to what I wanted and even repaired an small existing problem on my furnace. He is good humored, professional, and respectful. He gave me his card and I will keep it for future reference as he is the one to call for me going forward. Thank you Eric.

I highly recommend Balance Point for all your heating, a/c and plumbing needs. Cody, the master plumber, was out today to install a new garbage disposal for me. Great, efficient service and highly appreciated.

I also use this company for HVAC yearly checks.

Scheduling and working with Balance Point was super easy! We noticed a few points of concern with our humidifier unit, so I scheduled online for later in the week and added a few notes to the appointment details. The next morning, I had a text from Larry asking more about about my concerns and recommended a tech come out same day. Nick, the technician, was super friendly, quick to work and answered all my questions about the unit AND a few other items around the house. Overall great experience!

I just wanted to say a special thank you to Eric. Thank you so much again for stopping and helping me change my tire last week on our way back to Fort Collins from Estes. I had a stuck lug nut that finally snapped off and I was in a no cell phone service area. You helped me so much and I'll never forget it.

Shout-out to Eric Johnson, Matt, and the entire team at Balance Point!

Matt came out and gave us a clear, straightforward understanding of what needed to be done. Initially, we had a few different perspectives on how to handle the issue, and I thought I could fix it myself. But Matt and the team quickly built trust, which gave me the confidence to move forward with their solution, and I’m glad I did.

Later on, when another issue came up, Eric stepped in and was incredibly helpful. He took the time to walk through the problem with us and uncovered a quick, effective fix. His honesty and thoughtful feedback really stood out.

Thank you, Eric and the Balance Point team, we’ll definitely be back!

Previously used Gary Hooley and we weren’t aware that they were bought out by Balance Point…at any rate, they were great over the phone and Matt who came out to service our AC was great. Appreciate his honest assessment and recommendation moving forward.

Jeremiah was amazing! Prompt, communicative and honest. I have used this company a couple of times and they have always exceeded my expectations.

Great experience all around! We needed service in a hurry and Dave was at our house within an hour to diagnose our problem and get our furnace up and running. I will absolutely be a returning customer.

Mason and Kobi installed a new air-conditioner and a furnace. I hardly knew they were here. Quietly went about their job, very curtious about booties even though they were in and out all day. Made sure at the end of the day I understood new thermostat and what was what in basement.

Thanks Luke for your expertise in assessing thr problem, the quality repair, and your friendly demeanor!

Our AC stopped working. They had it fixed within two hours from the time we noticed it.

We are members.