Reviews

This is our second year using Balance Point for our HVAC maintenance. They are always professional and thorough. Matt who serviced our furnace is very knowledgeable and easy to communicate with helping us understand our system better. We have signed up for the monthly maintenance membership.

Everyone was very polite. Ian the technician arrived promptly and repaired my furnace. He was very pleasant.

Dave and Luke serviced an old boiler at my Church in Loveland. During a routine check up it was brought to our attention that we had a water leak and a few other repairs were needed.

Dave and Luke clearly communicated there arrival time, how long the repairs would take and had all of the parts loaded onto their truck.

We trust Balance Point and appreciate their professionalism.

Nicholas was so knowledgeable and NICE. We were a little worried when Hooleys sold to Balance , But this is fine . we are convinced Balance will be do an amazing job keeping our HVAC and air operating efficiently.

Jeremiah did an awesome job. He took his time in providing insight and suggestions in plumbing questions! Appreciate the customer service and care to details.

Dave Crownover and Luke did an amazing job repairing a leak in our heat pump mini split system. This was no easy fix as the original installing contractor had the connection behind drywall. Dave and Luke were prompt, friendly, professional and answered all my questions. I was charged exactly what my estimate was and am enjoying my mini split system with confidence. This is some of the best service I've had in years. Balance Point will be my first call from now on.

Our kitchen sink backed up, and Balance Point came to the rescue. Jeremiah was prompt, courteous, and professional. He quickly diagnosed and fixed the issue, taking time to explain things along the way. Also did a whole house plumbing inspection, helping identify some other issues we were unaware of that may want to be addressed in the future. We also use Balance Point for our Heating and Cooling needs. Great company!

Jeremiah came to inspect my sump pump as it wasn't working and was able to fix it without the need to replace it!

Jeremiah Sanchez was very thorough and helped address some latent issues with our tankless water heater drain tubes. I appreciated his detailed approach to his job.

Matt Teetzel was awesome! He was super thorough with servicing our hvac and fixed a wiring issue that I didn’t even know we had. We’re been using this company for 10+ years and highly recommend them. Thank you!

Dave C. communicated well about arrival time, tuned it, and cleaned it well afterwards. Appreciated his overall knowledge and recommendations for further outlook on our system. Would have him and the company come again.

Highly recommend Dave at Balance Point. Very professional and courteous. He was efficient yet took the time to explain service options clearly. This was the second time they have serviced AC/Heating systems. Very happy with both experiences.

Our Carrier two stage heating unit was not cycling correct. Tyrell came out to service and he was very polite, personable, professional and took his time in doing the job right! He also took the time to clean the unit for us and explain how the issue was corrected. Would highly recommend him and Balance Point Heating, Cooling & Plumbing!

Jeremiah was professional and thorough

Thank you Jeremiah!

Jeremiah was a true professional-efficient, friendly, and helpful.

Matt was great. Got everything cleaned up in our furnace

Jeremiah was a fantastic tech who took the time to explain to us the problem and went the extra mile to make sure that the clog was clear!

Our house pressure valve went kaput and Cody replaced it quickly. He also was transparent on the pricing and why costs have gone up. And he kept us informed on work progress and had us inspect it when completed. Very easy to work with.

Used Balance Point for new water heater install. Jeremiah was very professional and conscientious. The rest of Balance Point team was great. Highly recommend them for plumbing and HVAC.

Very knowledgeable & efficient. Tyrell is a real asset to Balance Point.

Jeremiah Sanchez was on time, informative and thorough, very nice as well. Left a card and very comfortable contacting him in the future.

Jeremiah was great!

Matt is beyond amazing! They truly mean 24/7 and helped us in the middle of the night when our heat went out in winter after we had brought our premie newborn home. He communicated well, and is a true expert. He identified the problem and fixed it flawlessly. Plus, he gave us helpful tips and info for the future. Thank you so much Matt, we super appreciate it. Highly recommend!

Jeremiah was very polite and professional. He answered my questions and was very knowledgeable about plumbing and shared several tips for homeowners.

Nick S. installed our whole house steam humidifier and also replaced our HVAC filter cabinet. I was impressed by his professionalism and technical knowledge when I met him for an estimate. He didn't strike me as a salesman, but as a technical professional. Coupled with his competitive quote, it was easy choice amongst 4 HVAC companies to have Nick S. at Balance Point do the work. I was impressed by his commitment to getting the job done right, which led to quite a long day for him. I would highly recommend Balance Point and asking for Nick S.!

Matt was excellent and thorough with the full system check. He was very knowledgeable and provided us with direction on filter changes and system recommendations! Will definitely refer them!!!

Jeremiah was very friendly and professional and answered my questions thoroughly. He also helped me with a recommendation to a restoration business.

I had an excellent experience with Balance Point Heating and Air from the initial purchase to the installation and inspection. Nick explained my options clearly and helped me choose the right system for my house and budget. Anthony, Kevin and Ryan were friendly and professional installers and did such a great job that the city inspector even commented on the quality of their work.

Great technician they’ve done a very good job was very well satisfied

Great service. Luke was friendly and efficient. He’s keeping our old furnace working like new.

This company is the BEST! They really do a great job and stand behind their work. I highly recommend them for great work and great service!

Jeremiah is a super nice guy and very thorough. Easy to work with and did a great job!

Matt was the technician and he was competent, thorough, explained things well, and was pleasant. So he created an overall good customer service experience. We will ask for our annual service maintenance call.

Good service and knowledgeable

Great service, polite, friendly, timely.

Luke came over to certify my new heat pump and furnace and noticed a couple things that needed attention and quickly fixed them. He was very knowledgeable and explained the process in laymen’s terms. Great job Luke! Thank you.

I had the best service. My tech was kind, communicated well, and did a great job. I will use this company again.

5 stars absolutely. Tech was awesome.

Jeremiah was helpful, courteous, and provided great information. Would not hesitate recommending him and Balance point.

Recently had our furnace stop working. They came out promptly to diagnose the issue. Gave us all our options and ultimately our 22 old furnace/ac needed replaced. From Courtney in sales to Mason in install - everyone was so helpful and knowledgeable.

Just got water heater replaced and couldn’t be happier with the service.
Jeremiah arrived promptly and was excellent throughout, explaining as he went along and giving a thorough report afterwards.
Balance Point also have been excellent, quickly getting an electrician in to fix a wiring issue they discovered with the old heater install.
Very happy with the service and communications and a fair price without upselling.
A rare gem, I would highly recommend

I had a great first experience having Nick S. with Balance Point come to my home for a furnace service. Nick took an hour with me, in my crawl space, showing me each part of the furnace he was testing, explaining how my it all works and sharing best practices of what to check on every time that I go to the crawl space to change my furnace filter. Their membership program is incredibly helpful as first time home owners. Thank you so much, Nick S!!

Fast, friendly efficient and affordable. I had a problem with the pilot light on water heater repeatedly blowing out. Cody found a vent cap designed for high winds area and got it installed within a couple hours.

Our 4 year old Navien water heater was leaking around the pipe coming out of the unit which is used for overflow
It should have been plastic instead of copper when it was installed so Jeremiah replaced the pipe
He was very professional and efficient while explaining what he was doing and why

Timely, professional, expert service!!

Jerrimiah Sanchez was great!

Jeremiah was excellent! He installed my water heater, and explained why the GE water heater was a better option with their 12year warranty. He explained the expansion tank to me, and also other features of the newly installed water heater. I appreciated his thoroughness and helpfulness.

Update for Balance Point Heating, Cooling and Plumbing. ANOTHER GREAT BIG SHOUT-OUT TO BALANCE POINT HEATING in Loveland. Since my last furnace was installed 9 years ago (it was a Goodman) I have been upset. Plenty of repair bills with various companies and it still never seemed to work correctly. Then I called Balance Point. (I still had Eric's card, please see below) Nick came out and listened to my series of problems like no heat in my sunroom and how the temp in the house varied all the time. I had explained this to other companies but was dismissed. Nick was patient and listened. He gave me options and I chose one. Within a week I had a new Lennox furnace. Now I have heat in my entire home. It is comfortable. I had spoken to Bill and Jesse over the phone and they were just as polite and caring as Nick was. Three people came out to install everything and fix problems. Santana was so good at his job that I asked him how long he had been working at it. He told me 7 years. Ethan and Dominguez were also onsite doing the work and were polite, friendly, and efficient. Everyone was always smiling and made me feel respected. Experience was obvious. They repaired all my problems that included many venting issues. They had finished and then realized my water pump was not working. They waited for one to be delivered and then installed it-no charge. WOW! I can’t say enough how much I appreciate their kindness and their efficiency in repairing all issues. For certain, Balance Point is who I will go with from now on. Thank you to all!

My first experiene with Balance Point was with Eric Johnson with Balance Point Heating, Cooling, and Plumbing 4 months ago. After checking the old thermostat to see if it could be repaired or reprogrammed, he installed a new thermostat quickly and efficiently. He had the perfect product with him that is not complicated, something I really appreciated. He listened to what I wanted and even repaired a small existing problem on my furnace. He is good humored, professional, and respectful. He gave me his card and I will keep it for future reference as he is the one to call for me going forward. Thank you Eric.

Luke came late on a Friday evening which was greatly appreciated. He was able to quickly identify the problem and we stayed warm on a cold December night.

Matt came to our home for a heating system inspection earlier this week. He was patient, professional, and provided thorough explanations to all of my questions. It was evident that he was very experienced! We look forward to reviewing his notes and having him back for some strategic services in the new year. We recently joined the Balance Point maintenance program and have been very happy with the investment!

Matt came today right on time and was so kind and respectful as well as knowledgeable and skilled. Though I know little about furnaces, I learned some important information as he went through the checklist and shared what was done today and what it all means for me. Thank you to Matt and Balance Point!

Jeremiah Sanchez

friendly, competent service

Jeremiah was fantastic.
Excellent service and price!

We were very pleased with the routine maintenance provided on our HVAC system and Water Heater. The techs know what they're doing. This is our first time working with Balance Point. We were very pleased with the service. We like the twice/year maintenance service plan they offer, and it's affordable.

Update: Jeremiah installed our new water heater, he was careful of our property and keep us updated on the progress, very professional and polit. Highly recommend.

When our air conditioning went out on one of the hottest weeks of the summer, we called Balance Point as our first call. Dave Crownover was the Service Technician that came out within a few hours and diagnosed the problem quickly.

Unfortunately, the unit was an older model, and the part had to be ordered. He provided updates on the part and the day the part came in; he was at our house and within a hour had us up and working. He also went the additional mile, looking over the entire unit to ensure we were good for the rest of the summer.

We highly recommend Balance Point for any of your needs and will continue to use their services.

Matt serviced my heat pump and furnace and was helpful and responsive to questions. He fixed the humidifier and helped with setting the schedule on the thermostat! Excellent service! Thank you.

I have become a big fan of Balance Point over the years they’ve taken care of my HVAC needs, and an even bigger fan of David, his work and his personality. He is a consummate professional and provides clear concise responses to any questions I have. Balance Point and David were recommended to me by a friend and I have never looked back…it’s been a positive experience since day 1 and I have not hesitated to endorse both to all who have asked.

Matt T was very dedicated to fixing our heating problem. He worked for 8 hours fixing our complicated furnace issue. All technicians should be as conscientious and honest. as Matt. Great working with him. Thanks Matt.

Jeremiah came to repair a tricky leak in our pex tubing. Not only did he expertly repair the leak, he also diagnosed and repaired a poorly installed hot water element for a reasonable price. He was thorough, courteous and exceeded our expectations.

Great work

I had used the same Fort Collins HVAC company for decades and it was purchased by Balance Point recently. That transition surprised me because they have done even better than the business that I was very happy with for many years. The recent service from Matt demonstrated how intentional this business is about assuring problems are fixed when the need is there. Super!

Great customer service from Matt. He serviced my furnace for its yearly maintenance two weeks ago and replaced a filter in my humidifier today.

WOW! Great Service all the way around. Our furnace wouldn't kick on, they got to us the same day. Dave C. was our service tech and did a fantastic job. I would definitely refer this company to anyone I know.

Wow! That's all I can say is wow. Santana did an amazing job on our install and he was able to answer all of our questions. He was so considerate when it came to operating in our home and worked very quickly.

Dave went above and beyond and was really nice and respectful.we bought a new boiler,He's your go to guy for that and balance is your go to place,We couldn't be happier,amazing customer service all around.

I cannot recommend these guys enough! I had an issue with my gas furnace leaking and after a bad experience with another company I called Balance Point and they were able to fit me in same day after hours. Matt was very professional and took the time to make sure everything was working fine and safe while also explaining everything he was doing. He didn't try and sell me things I didn't need (unlike the other company). I will be calling these guys in the future for any HVAC work I need in the future.

Matthew came to my home to inspect my furnace. He was very professional and very pleasant. We chatted about mutual interests. I believe he did a good, thorough job on the furnace. I enjoyed his visit and hope he's the tech that comes for the Spring inspection

Matt was thorough and timely in his inspection of my furnace.

Anthony, Julio, and Shane were the consummate professionals for our installation. They informed us of their arrival time, had the necessary equipment for the job, and were incredibly thorough and detailed in their measuring, cutting, fastening, and installing of our Mitsubishi Heat Pump. They provided product information to us so that we were clear on its operation and future cleaning needs. All three of these technicians were absolutely excellent, and truly professional as Balance Point representatives! We couldn't be happier with their work!

Eric performed my annual heating system service. He did an outstanding job.

Eric was on time for scheduled service. Very professional and thorough made some recommendations to change old thermostat from 1970.

We have used Balance Point for many years and they have consistently provided great service at a fair price. I highly recommend them for all your heating and AC needs.

Matthew was AWEmazing! He took the time to carefully clean my furnace, which probably hadn't been cleaned like that ever. I bought this home over years ago and it hadn't had this kind of attention. I feel so much more at ease now. I have allergies and live with animals, so I appreciate the effort! Matt is a really nice guy and a true professional. Thank you!

Very nice guy

Matt did a great job and as always I am pleased with the service and support from Balance Point. Thanks again.

We just had work completed on our humidifier by Matt Bell. The work was completed quickly and efficiently. He was through and the cost was the same price as quoted on the estimate.

Matt was thorough and professional. He carefully explained everything from the condition of my furnace to pricing and to my options for service going forward. The entire process was first rate!

Thank you for always looking out for our home! Great service. Professional and respectful.

Very knowledgeable, thorough, and the kind of man anyone would want taking care of things in the house. GREAT hire!

With the cold rainy day yesterday we got to enjoy our heating systems. We’re glad we signed up for the Balance Point Comfort Plan, where when Dave inspected our heating systems earlier this month he found a problem which would have prevented us from using our radiant heating in the bedrooms and bathrooms. During both the inspection and installation Dave explained how the systems worked, what was wrong and what needed to be done to fix them. We appreciated how thorough he was with both his explanations and his work.

Nick at Balance Point Heating and Air Conditioning performed an awesome job in assessing our furnace needs and upgrading our current system. Nick was courteous, professional, knowledgeable and very helpful.

Great service and cleanup

Very professional and very courteous. Eric provided excellent service!

Matt was exceptional. He was professional, respectful, friendly and very thorough explaining everything. I am no longer worried about my furnace I am now confidently ready for winter! Thanks Matt 😊

Great service

Cody was so helpful and really explained everything to me and my sister. He found the problem and it was something that doesn’t happen often, but here I had a gas leak and that is scary in itself. Thank you