Reviews

Nick s from balance point in Fort Collins is the best technician I’ve ever had. He has the most fair pricing too!!

Nick did a furnace maintenance for me today. He explained everything in a way I understood and was very pleasant and professional.

Matt Bell at balance point in Fort Collins did a heating tune at my mothers house and she only the best things to say about him and your company. Happy to have a good company to depend on

Balance Point has been a go-to for our HVAC needs for years now. A few days ago our furnace blower simply stopped at 3:00 am on a 13 degree night, turning our situation critical because of a medical consideration in our family at the moment. With a call into the Balance Point team, Dave was onsite mid-morning confirming the blower issue and we talked all options, from DIY to OEM to furnace replacement given the good 23 years of service our unit had given us to this point...all cards on the table. At our request, Courtney was onsite not an hour or so later spec'ing out a system that would meet our needs and making it as affordable as possible. Her knowledge of all things HVAC/rebates runs deep, and her real life experience makes for an informed and insightful decision making process. She paved the way for Dave and Santana - professional, personal and technically all aces HVAC engineers - to arrive 2 days later. They started at 10:00 am and we wrapped up our very informative demo of the smart thermostat, humidifier, heat pump and furnace before 5:00 pm. Like many others, I usually do my own work because I have a high standard. Dave and Santana met that standard and them some as they set a high standard themselves and take pride in their work.
Many thanks to the Balance Point team for taking care of us.
BTW, I don't write many reviews, but this one is well deserved.

Tyrell got everything sorted out fast. Great attitude. Good guy to work with.

Matt the HVAC tech was on time and prepared. He indeed did a tune up on specified measurements. Friendly, articulate, knowledgeable, and thorough.

AC repair was necessary and Tyrell diagnosed and ordered parts for the repair. We also discussed alternatives to our current AC unit in the future and future water heater alternatives. He was very informative and his communications skills are excellent. A+++
Jerry and Joyce

Nick from balance point, Ft Collins. Nick did an excellent job getting our humidifier up and running. Very courteous and professional. Happy to have him back anytime.

Nick from Balance Point in Fort Collins did a wonderful job on our two furnaces and humidifier. We really needed him!

Excellent customer service, really impressed with dedication to get to the root cause of the issue

Luke is always thorough and conscientious
He answered all of my questions and provided a detailed analysis and recommendations for our furnace. Very knowledgable and thorough.

Luke came to my house in Fort Collins today for a furnace service, I could not recommend balance point more. I have had multiple HVAC companies out over the last few years and now I’ve finally found a good one! Luke was friendly and professional. He explained everything well and gave me quotes on pricing so that I could see multiple different options. Their prices are incredibly fair and they have great communication!

Nick S. from Ft. Collins did a great job getting our heat back on and at a fair price!

Dave always explains what he is doing and how and why things work the way they do. He doesn't try to upsell, too!

Tyrell with Balance Point in Fort Collins is a very professional, courteous and knowledgeable HVAC tech.

Balance Point installed our heat pump, furnace, air conditioning, and tankless water heater 3 years ago. We use their annual heating, AC, and plumbing services. Today, we had Cody come out for our annual plumbing servicing. Cody is professional, personable, and thorough. He inspected and flushed, and adjusted our systems to assure we will be set for the next year.

Thank you Tyrell from FTCO for the quick response and great service. Our furnace is back up and running.

I called Balance Point to remove some duct lining in our HVAC system that was causing issues during an air duct cleaning. Ian B. arrived the very next morning to confirm the problem and thoroughly inspect the system. After giving him the go-ahead for repairs, he returned the following day and completed the job. Ian was great to communicate with, friendly, trustworthy, and thorough. I couldn’t be happier with the service!

Excellent, knowledgeable, respectful and thorough.

We recently had Balance Point replace our 37 year old ac system with a Heat Pump. We were very happy with the quality of their work and specifically their attention to detail. They were easy to coordinate with and after the install walked us through the use and preventative maintenance schedule of the system. Jacob, Mason, Santana and Jesse all did a great job. Thanks!

Very professional and thorough
Thank you

Balance Point installed our furnace, water heater, and AC system two years ago, and the experience was seamless. They’re easy to work with, scheduling is simple, and their annual maintenance service is affordable and thorough. Every technician we’ve worked with has been knowledgeable and helpful.

I'm ecstatic about getting a UV light/Ionizer and steam humidifier installed by Luke and Matt T. of Balance Point Heating (Cooling & Plumbing) of Fort Collins! I had a great experience with the initial quote for steam humidifier options and while the air purifier system was not on the radar initially, it came up in conversation and I am excited to see how it can help the members who struggle with allergens.
For the install itself Luke and Matt were very knowledgeable, resourceful & helpful and entertained all my questions and curiosity. Thank you to all who were involved in the process!

Matt did a wonderful job cleaning the blower fan on the heater and installing a surge protector. He was efficient, timely, and explained exactly what he did including before and after pictures. Thank you Matt!

Great service today from Fort Collins Dave. Answered all of my questions and did a great job.

Two gentlemen, Fort Collins Dave and Fort Collins Luke, arrived right at the set time for complete winterization service. They were personable and knowledgeable. They completely explained what
they did and made future maintenance recommendations. Just the kind of service you want when someone enters your home.

You guys rock! As with all of Balance Point guys Ian was extremely knowledgeable and patient enough to deal with me asking questions. It is great to have someone to call that knows the heating and cooling world and will help when needed. I look forward to getting Codey in our house to work on a few plumbing issues as well.

Cody came to advise on replacing my hot water heater. Shared advice, no pressure to buy. Recommended the cheaper option. Polite and friendly and no charge because covered under annual plan

I was very impressed with Cody, a Master Plumber. He spent a good deal of time at the service visit for my water heater (that needs to be replaced) educating me about the pros and cons of maintenance, the longevity of tanks, comparison of the different brands, and explaining the new state law beginning 1/1/26 for low emission NO water heaters. I felt at ease knowing that everything would be taken care of; and Cody is putting extra effort into trying to secure the same brand of water heater then I currently have.

Nick took care of annual service on our furnace and provided some great advice about this and other systems in the house.

Would give them more stars if I could. Fort Collins Dave diagnosed my 14 YO problem furnace and helped me see the reasons why it is a better decision safety-wise to replace it now. Extremely competent and trustworthy. Would recommend them to anyone. 18 month no interest financing and heat pump rebates will make it close to painless.

Matt was awesome to work with, very thorough and informative.

Matt did a fantastic job. He was courteous and explained the repair well. Thank you for coming out so quickly today.

Matt T did a great job for furnace check up. He was thorough, answered my questions and concerns about furnace maintenance and discovered reason for leaking from humidifier. He recommended repair vs replacement of humidifier which I plan to get done as soon as possible. He was very professional and knowledgeable and I appreciate his expertise.

Ft Collins Dave

Balance Point consistently delivers outstanding customer service and skilled technicians, and Matt was no exception. He explained everything clearly, walked me through the details, and completed the work thoroughly and carefully. It was a great experience from start to finish.

Matt was great. He came out at 9:00 pm and had our heat back on by 9:45. I am so grateful

Nick (Fort Collins) serviced our heater today before the temps got really cold. We received excellent service. Thanks Nick.

Customers son, Fort Collins Nick was the best

FOCO Dave was very knowledgeable. Highly recommend to anyone! Thank you Balance Point

Nick S from Balance Point Fort Collins was at my home to do the fall/winter service on my two furnaces today. I found him to be very thorough and knowledgeable with the work that he did. He also did a great job identifying some possible upgrades I could do to my systems to make them more efficient at humidifying and cleaning the air in my home. I appreciated his professionalism and hope he will be back next spring to do the maintenance on my AC units.

Professional and honest team over at Balance Point
Fort Collins Dave is the best!

Fort Collins Ted was great

Through inspection of new heating and air systems through covered policy
Paid for new filter only
Matthew was very thorough and fully explained everything well . Was a pleasure to have him in my home!

Fort Collins Nick Sewell...very thorough and professional.......very knowledgeable......gave good tips on several items. Furnace check,-up and filter replacement. Also recommended electro-static sir cleaner.

Had maintenance performed on my gas furnace by Fort Collins Dave Crownover. He did a great job very informative and let me know the system is working as it should. He was very polite and did a great job in my opinion.
Thank you very much

Jeremiah Sánchez has done the best service we’ve ever had on our water heater. Thank you for pointing out the little things that need to be done on our home. We appreciate it. We would like no other plumber than Jeremiah.

Fort Collins Dave is amazing!
He trouble shot the entire system ! There were many issues and worked diligently for several hours until everything was perfect! He also trained me on the system.

Tyrell did a great job maintaining our furnaces and explaining his work and findings. Consistently trust Balance Point for reliable and fair service.

Great at double checking and explaining. Very thorough!

He was very helpful in the understanding part of all this very knowledgeable and friendly

Dave Crownover and Luke did an amazing job repairing a leak in our heat pump mini split system. This was no easy fix as the original installing contractor had the connection behind drywall. Dave and Luke were prompt, friendly, professional and answered all my questions. I was charged exactly what my estimate was and am enjoying my mini split system with confidence. This is some of the best service I've had in years. Balance Point will be my first call from now on.

Dave C. communicated well about arrival time, tuned it, and cleaned it well afterwards. Appreciated his overall knowledge and recommendations for further outlook on our system. Would have him and the company come again.

Our Carrier two stage heating unit was not cycling correct. Tyrell came out to service and he was very polite, personable, professional and took his time in doing the job right! He also took the time to clean the unit for us and explain how the issue was corrected. Would highly recommend him and Balance Point Heating, Cooling & Plumbing!

Matt was great. Got everything cleaned up in our furnace

Matt is beyond amazing! They truly mean 24/7 and helped us in the middle of the night when our heat went out in winter after we had brought our premie newborn home. He communicated well, and is a true expert. He identified the problem and fixed it flawlessly. Plus, he gave us helpful tips and info for the future. Thank you so much Matt, we super appreciate it. Highly recommend!

Jeremiah was very polite and professional. He answered my questions and was very knowledgeable about plumbing and shared several tips for homeowners.

Nick S. installed our whole house steam humidifier and also replaced our HVAC filter cabinet. I was impressed by his professionalism and technical knowledge when I met him for an estimate. He didn't strike me as a salesman, but as a technical professional. Coupled with his competitive quote, it was easy choice amongst 4 HVAC companies to have Nick S. at Balance Point do the work. I was impressed by his commitment to getting the job done right, which led to quite a long day for him. I would highly recommend Balance Point and asking for Nick S.!

I had an excellent experience with Balance Point Heating and Air from the initial purchase to the installation and inspection. Nick explained my options clearly and helped me choose the right system for my house and budget. Anthony, Kevin and Ryan were friendly and professional installers and did such a great job that the city inspector even commented on the quality of their work.

Good service and knowledgeable

Luke came over to certify my new heat pump and furnace and noticed a couple things that needed attention and quickly fixed them. He was very knowledgeable and explained the process in laymen’s terms. Great job Luke! Thank you.

5 stars absolutely. Tech was awesome.

Update for Balance Point Heating, Cooling and Plumbing. ANOTHER GREAT BIG SHOUT-OUT TO BALANCE POINT HEATING in Loveland. Since my last furnace was installed 9 years ago (it was a Goodman) I have been upset. Plenty of repair bills with various companies and it still never seemed to work correctly. Then I called Balance Point. (I still had Eric's card, please see below) Nick came out and listened to my series of problems like no heat in my sunroom and how the temp in the house varied all the time. I had explained this to other companies but was dismissed. Nick was patient and listened. He gave me options and I chose one. Within a week I had a new Lennox furnace. Now I have heat in my entire home. It is comfortable. I had spoken to Bill and Jesse over the phone and they were just as polite and caring as Nick was. Three people came out to install everything and fix problems. Santana was so good at his job that I asked him how long he had been working at it. He told me 7 years. Ethan and Dominguez were also onsite doing the work and were polite, friendly, and efficient. Everyone was always smiling and made me feel respected. Experience was obvious. They repaired all my problems that included many venting issues. They had finished and then realized my water pump was not working. They waited for one to be delivered and then installed it-no charge. WOW! I can’t say enough how much I appreciate their kindness and their efficiency in repairing all issues. For certain, Balance Point is who I will go with from now on. Thank you to all!

My first experiene with Balance Point was with Eric Johnson with Balance Point Heating, Cooling, and Plumbing 4 months ago. After checking the old thermostat to see if it could be repaired or reprogrammed, he installed a new thermostat quickly and efficiently. He had the perfect product with him that is not complicated, something I really appreciated. He listened to what I wanted and even repaired a small existing problem on my furnace. He is good humored, professional, and respectful. He gave me his card and I will keep it for future reference as he is the one to call for me going forward. Thank you Eric.

Matt came to our home for a heating system inspection earlier this week. He was patient, professional, and provided thorough explanations to all of my questions. It was evident that he was very experienced! We look forward to reviewing his notes and having him back for some strategic services in the new year. We recently joined the Balance Point maintenance program and have been very happy with the investment!

Matt serviced my heat pump and furnace and was helpful and responsive to questions. He fixed the humidifier and helped with setting the schedule on the thermostat! Excellent service! Thank you.

I have become a big fan of Balance Point over the years they’ve taken care of my HVAC needs, and an even bigger fan of David, his work and his personality. He is a consummate professional and provides clear concise responses to any questions I have. Balance Point and David were recommended to me by a friend and I have never looked back…it’s been a positive experience since day 1 and I have not hesitated to endorse both to all who have asked.

Matt T was very dedicated to fixing our heating problem. He worked for 8 hours fixing our complicated furnace issue. All technicians should be as conscientious and honest. as Matt. Great working with him. Thanks Matt.

Jeremiah came to repair a tricky leak in our pex tubing. Not only did he expertly repair the leak, he also diagnosed and repaired a poorly installed hot water element for a reasonable price. He was thorough, courteous and exceeded our expectations.

Great work

I had used the same Fort Collins HVAC company for decades and it was purchased by Balance Point recently. That transition surprised me because they have done even better than the business that I was very happy with for many years. The recent service from Matt demonstrated how intentional this business is about assuring problems are fixed when the need is there. Super!

Great customer service from Matt. He serviced my furnace for its yearly maintenance two weeks ago and replaced a filter in my humidifier today.

WOW! Great Service all the way around. Our furnace wouldn't kick on, they got to us the same day. Dave C. was our service tech and did a fantastic job. I would definitely refer this company to anyone I know.

Wow! That's all I can say is wow. Santana did an amazing job on our install and he was able to answer all of our questions. He was so considerate when it came to operating in our home and worked very quickly.

Dave went above and beyond and was really nice and respectful.we bought a new boiler,He's your go to guy for that and balance is your go to place,We couldn't be happier,amazing customer service all around.

I cannot recommend these guys enough! I had an issue with my gas furnace leaking and after a bad experience with another company I called Balance Point and they were able to fit me in same day after hours. Matt was very professional and took the time to make sure everything was working fine and safe while also explaining everything he was doing. He didn't try and sell me things I didn't need (unlike the other company). I will be calling these guys in the future for any HVAC work I need in the future.

Matthew came to my home to inspect my furnace. He was very professional and very pleasant. We chatted about mutual interests. I believe he did a good, thorough job on the furnace. I enjoyed his visit and hope he's the tech that comes for the Spring inspection

Matt was thorough and timely in his inspection of my furnace.

Anthony, Julio, and Shane were the consummate professionals for our installation. They informed us of their arrival time, had the necessary equipment for the job, and were incredibly thorough and detailed in their measuring, cutting, fastening, and installing of our Mitsubishi Heat Pump. They provided product information to us so that we were clear on its operation and future cleaning needs. All three of these technicians were absolutely excellent, and truly professional as Balance Point representatives! We couldn't be happier with their work!

Eric performed my annual heating system service. He did an outstanding job.

Eric was on time for scheduled service. Very professional and thorough made some recommendations to change old thermostat from 1970.

We have used Balance Point for many years and they have consistently provided great service at a fair price. I highly recommend them for all your heating and AC needs.

Matthew was AWEmazing! He took the time to carefully clean my furnace, which probably hadn't been cleaned like that ever. I bought this home over years ago and it hadn't had this kind of attention. I feel so much more at ease now. I have allergies and live with animals, so I appreciate the effort! Matt is a really nice guy and a true professional. Thank you!

Very nice guy

We just had work completed on our humidifier by Matt Bell. The work was completed quickly and efficiently. He was through and the cost was the same price as quoted on the estimate.

Matt was thorough and professional. He carefully explained everything from the condition of my furnace to pricing and to my options for service going forward. The entire process was first rate!

Thank you for always looking out for our home! Great service. Professional and respectful.

Very knowledgeable, thorough, and the kind of man anyone would want taking care of things in the house. GREAT hire!

With the cold rainy day yesterday we got to enjoy our heating systems. We’re glad we signed up for the Balance Point Comfort Plan, where when Dave inspected our heating systems earlier this month he found a problem which would have prevented us from using our radiant heating in the bedrooms and bathrooms. During both the inspection and installation Dave explained how the systems worked, what was wrong and what needed to be done to fix them. We appreciated how thorough he was with both his explanations and his work.

Nick at Balance Point Heating and Air Conditioning performed an awesome job in assessing our furnace needs and upgrading our current system. Nick was courteous, professional, knowledgeable and very helpful.

Matt was exceptional. He was professional, respectful, friendly and very thorough explaining everything. I am no longer worried about my furnace I am now confidently ready for winter! Thanks Matt 😊

Cody was so helpful and really explained everything to me and my sister. He found the problem and it was something that doesn’t happen often, but here I had a gas leak and that is scary in itself. Thank you