Having been in sales for 30 years, I am very aware what good SERVICE entails. If i could give BalPoint 11 stars, I would!!! I hired BP to install a new ductless mini-split a/c system(Mitsubishi). From every aspect of consultation (Ben was professional/thorough in evaluating thermal dynamics & our needs), to the awesome install team (Anthony & Alex were respectful & patient, and as the install had its challenges, stayed until 7pm to finish & start system), to the final customer satisfaction review on site (Adam was great, and added the extra refrigerant needed due to our long line sets, without even questioning this expense to company), I/we could just not be more impressed, and incredibly happy we chose BP for this large investment! Follow up in the office was great, and original bid was honored 100%, even with extra time/materials not included in bid. This business is a great example of how to perform good service & customer satisfaction! Not the cheapest BUT, I am confident they provide the best over all VALUE in the HVAC space in NoCO. Thanks BalPoint team :-)
